support_config_read, support_config_write
The view’s filters. Null when the view uses a filter, or a combination, the API has no field for;
tickets still lists its tickets.Show fields
Show fields
Tickets assigned to any of these team members.
assigneeIds, assigneeTypes and includeUnassigned match as one OR.Closed after this instant.
Closed before this instant.
Created after this instant.
Created before this instant.
Last message, from the customer or the team, after this instant.
Last message, from the customer or the team, before this instant.
The folder the view sits in. Null when it’s in none.Requires:
support_config_readShow fields
Show fields
The folder’s shared views, in sidebar order.Requires:
support_config_readShow fields
Show fields
ArgumentsFields
Forward pagination: returns the first N views (max 100, default 25). Use with
after; mutually exclusive with last/before.Backward pagination: returns the last N views (max 100, default 25). Use with
before; mutually exclusive with first/after.The view’s tickets in its saved order, as the help desk lists them: spam and the AI agent’s tickets are left out unless the view’s filters ask for them. Null when the saved filters can’t be read. Search-indexed, so it can trail writes by a few seconds.Requires:
support_tickets_readShow fields
Show fields
ArgumentsFields
Forward pagination: returns the first N tickets (max 100, default 25). Use with
after; mutually exclusive with last/before.Backward pagination: returns the last N tickets (max 100, default 25). Use with
before; mutually exclusive with first/after.The nodes in this page, without the edge/cursor wrapper — a convenience over
edges.Show fields
Show fields
The team member the ticket is assigned to. Null unless
assigneeType is TEAM_MEMBER, and null when they’ve left the team.Requires: support_tickets_readWhat kind of assignee the ticket has. Null when unassigned.
Every channel the ticket’s threads are on, each once, in no set order. Detached threads are left out, as in
threads.Why the ticket was closed. Null unless
status is CLOSED.The customer the ticket is with: the primary contact on its most recently added thread that has one. Detached and deleted threads are left out, as in
threads. Null when no thread has one.Requires: customers_readHow the customer seems to feel, from the AI’s read of the ticket. Null until it has one.
The text of the team’s most recently edited unsent reply, on any of the ticket’s threads. Null when there’s no draft.
When the customer last wrote. Null if they haven’t written yet.
When the team, the AI agent or an automation last wrote to the customer. Null if none has.
The ticket’s newest message with text, internal notes included. It skips the messages the ticket’s
messages list leaves out. Null when it has none.Requires: support_tickets_readThe ticket this one was merged into. Null unless it was merged, which also closes it as DUPLICATE.Requires:
support_tickets_readThe tickets merged directly into this one, oldest first.Requires:
support_tickets_readShow fields
Show fields
Arguments
Forward pagination: returns the first N tickets (max 100, default 25). Use with
after; mutually exclusive with last/before.The ticket’s messages, oldest first, internal notes included. Messages of tickets merged into it stay on those tickets. A thread can hold messages from other tickets, which this leaves out;
thread.messages has them all.Requires: support_tickets_readShow fields
Show fields
Arguments
Forward pagination: returns the first N messages (max 100, default 25). Use with
after; mutually exclusive with last/before.When the team last read the ticket. Null if no one has opened it.
When the ticket reopens on its own. Null unless
status is SNOOZED.The tags on the ticket, ordered by name.Requires:
support_tickets_readShow fields
Show fields
Arguments
Forward pagination: returns the first N tags (max 100, default 25). Use with
after; mutually exclusive with last/before.The threads the ticket’s conversation is on, oldest first.Requires:
support_tickets_readShow fields
Show fields
Arguments
Forward pagination: returns the first N threads (max 100, default 25). Use with
after; mutually exclusive with last/before.What happened on the ticket, oldest first.Requires:
support_tickets_readShow fields
Show fields
Arguments
Forward pagination: returns the first N events (max 100, default 25). Use with
after; mutually exclusive with last/before.Whether the customer wrote after the team last read the ticket. False when the customer hasn’t written.