| Value | Description |
|---|---|
ARCHIVED | Moved out of the inbox without being closed. |
CLOSED | Done. closureReason says why. |
DRAFT | Started by a team member to message a customer, and not sent yet. |
IN_PROGRESS | A team member is working on it. |
OPEN | Waiting on the team. |
SNOOZED | Hidden from the inbox until snoozedUntil, then reopened. |
SupportTicketStatus
Where a ticket is in its lifecycle.