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Required scopes: support_config_read
String
Email address. Null when the user has none.
ID!
required
m_us_… id, the same id the app and MCP tools use.
String
Display name. Null when the user hasn’t set one.
The agent’s live shift status, worked out when the request runs.Requires: support_config_read
The agent’s support working hours. An agent with no saved schedule returns enabled false.Requires: team_members_manage