| Value | Description |
|---|---|
DATE_OVERRIDE | A date override decides today. |
MANUAL_OVERRIDE | A manual override is in effect. |
NO_SCHEDULE | No schedule is on, so the agent is always on shift. |
OUTSIDE_HOURS | Now falls outside today’s weekly hours. |
WITHIN_HOURS | Now falls inside today’s weekly hours. |
SupportShiftStatusReason
Which layer of an agent’s schedule decided their shift status.