Skip to main content
Who or what made it happen.
The channel of the conversation it was handed off on. Null when it wasn’t recorded, or is one the API doesn’t expose.
Null unless actorType is CUSTOMER, or when the record was deleted. Requires customers_read.Requires: customers_read
Who had the ticket.
ID!
required
The id of this event. Opaque and stable; events can’t be fetched by id.
required
When it happened.
Null unless actorType is TEAM_MEMBER, or when they’ve left the team.Requires: support_tickets_read
Who has the ticket now.