Skip to main content
Who or what made it happen.
Null unless actorType is CUSTOMER, or when the record was deleted. Requires customers_read.Requires: customers_read
How the customer seemed to feel when the insights were written. Null when the AI had no read.
ID!
required
The id of this event. Opaque and stable; events can’t be fetched by id.
required
When it happened.
Null unless actorType is TEAM_MEMBER, or when they’ve left the team.Requires: support_tickets_read