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Who or what made it happen.
The channel the ticket started on. Null when it wasn’t recorded, or is one the API doesn’t expose.
Null unless actorType is CUSTOMER, or when the record was deleted. Requires customers_read.Requires: customers_read
ID!
required
The id of this event. Opaque and stable; events can’t be fetched by id.
required
When it happened.
Null unless actorType is TEAM_MEMBER, or when they’ve left the team.Requires: support_tickets_read
The thread the ticket started on. Null when it wasn’t recorded, or is on a channel the API doesn’t expose.Requires: support_tickets_read