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Implemented by: SupportTicketAiSkippedEvent, SupportTicketAssignedEvent, SupportTicketCommentModeratedEvent, SupportTicketCreatedEvent, SupportTicketHandedOffEvent, SupportTicketInsightsGeneratedEvent, SupportTicketMergedEvent, SupportTicketMergeUndoneEvent, SupportTicketMessageReceivedEvent, SupportTicketMessageSentEvent, SupportTicketPriorityChangedEvent, SupportTicketReadEvent, SupportTicketRulesTriggeredEvent, SupportTicketStatusChangedEvent, SupportTicketTagAddedEvent, SupportTicketTagRemovedEvent, SupportTicketThreadCreatedEvent
Who or what made it happen.
Null unless actorType is CUSTOMER, or when the record was deleted. Requires customers_read.Requires: customers_read
ID!
required
The id of this event. Opaque and stable; events can’t be fetched by id.
required
When it happened.
Null unless actorType is TEAM_MEMBER, or when they’ve left the team.Requires: support_tickets_read