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Required scopes: support_tickets_read
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MessageAuthorType!
required
Who wrote the message.
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MessageChannel!
required
The channel the message is on.
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String
The message as plain text. Null for a message with no text, such as an image.
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Customer
The customer who wrote it. Null unless authorType is CUSTOMER, and null when their record was deleted.Requires: customers_read
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DateTime
When the carrier reported it delivered. Null until it does, and for messages the customer sent.
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DateTime
When delivery failed. Null unless it failed.
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ID!
required
A globally-unique identifier. Treat it as an opaque handle: pass it back to the API (e.g. to node(id:)) to refetch this object, but don’t parse it or build one yourself — its format is not part of the contract and may change.
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Message
The message this one replies to. Null when it isn’t a reply, or that message is hidden.Requires: support_tickets_read
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DateTime
When the customer read it. Null unless the channel reports reads.
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DateTime!
required
When the message was sent or received.
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SmsMessageService
How the message was carried. Null when it wasn’t recorded.
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TeamMember
The team member who wrote it. Null unless authorType is TEAM_MEMBER, and null when they’ve left the team.Requires: support_tickets_read
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MessageThread
The thread the message is on. Null when the thread is on a channel the API doesn’t expose.Requires: support_tickets_read