EmailThread - Redo

Required scopes: support_tickets_read

MessageChannel!

required

The channel the thread is on.

required

When the thread started.

ID!

required

A globally-unique identifier. Treat it as an opaque handle: pass it back to the API (e.g. to node(id:)) to refetch this object, but don’t parse it or build one yourself — its format is not part of the contract and may change.

MessageConnection!

required

Every message on the thread, oldest first, including internal notes. A thread can span several tickets, so this can hold messages no one ticket has.Requires: support_tickets_read

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Arguments

String

Forward pagination cursor — returns messages after it.

String

Backward pagination cursor — returns messages before it.

Int

Forward pagination: returns the first N messages (max 100, default 25). Use with after; mutually exclusive with last/before.

Int

Backward pagination: returns the last N messages (max 100, default 25). Use with before; mutually exclusive with first/after.

Fields

[MessageEdge!]!

required

The list of edges (each a node plus its pagination cursor).

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String!

required

Opaque cursor for this item; pass to after/before to page from here.

required

The item at this edge.

required

The nodes in this page, without the edge/cursor wrapper — a convenience over edges.

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MessageAuthorType!

required

Who wrote the message.

MessageChannel!

required

The channel the message is on.

String

The message as plain text. Null for a message with no text, such as an image.

The customer who wrote it. Null unless authorType is CUSTOMER, and null when their record was deleted.Requires: customers_read

ID!

required

The id of this message.

The message this one replies to. Null when it isn’t a reply, or that message is hidden.Requires: support_tickets_read

required

When the message was sent or received.

The team member who wrote it. Null unless authorType is TEAM_MEMBER, and null when they’ve left the team.Requires: support_tickets_read

The thread the message is on. Null when the thread is on a channel the API doesn’t expose.Requires: support_tickets_read

required

Pagination metadata for the current page.

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String

Cursor of the last edge in this page; pass to after to page forward.

Boolean!

required

Whether more items exist after this page (drives forward pagination with first/after).

Boolean!

required

Whether more items exist before this page (drives backward pagination with last/before).

String

Cursor of the first edge in this page; pass to before to page backward.

String

The thread’s subject line. Null when the emails had none.