| Value | Description |
|---|---|
ATTENTIVE | Text messages through Attentive. |
CONTACT_FORM | The storefront contact form. |
CUSTOM_EMAIL | Email through the store’s own domain. |
FACEBOOK_COMMENTS | Comments on the store’s Facebook posts. |
FACEBOOK_DM | Facebook direct messages. |
GMAIL | Email through Gmail. |
INSTAGRAM_COMMENTS | Comments on the store’s Instagram posts. |
INSTAGRAM_DM | Instagram direct messages. |
INTERNAL_NOTE | A note only the team sees. |
MOBILE_MESSAGE | Chat in the store’s mobile app. |
OUTLOOK | Email through Outlook. |
POSTSCRIPT | Text messages through Postscript. |
REDO_CHAT | The storefront chat. |
SMS | Text messages. |
TIKTOK | TikTok Shop messages. |
VOICE | Phone calls and voicemail. |
MessageChannel
The channel a message or thread is on.