| Value | Description |
|---|---|
CLOSED_AT | When the ticket was closed. Open tickets have none. |
CREATED_AT | When the ticket was created. |
LAST_CUSTOMER_MESSAGE_AT | When the customer last wrote. |
LAST_MERCHANT_MESSAGE_AT | When the team, the AI agent or an automation last wrote. |
LAST_RESPONSE_AT | When the customer or the team last wrote. |
PRIORITY | Urgent tickets first. The others have no priority, so reverse keeps this order. |
TICKET_NUMBER | The ticket number the help desk shows. |
SupportTicketSortKey
What to sort tickets by. Each key sorts the newest or highest first, and tickets with no value for it come last, even with reverse.