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What is Fulfil?

Fulfil is a cloud-based ERP and warehouse management platform designed for e-commerce and wholesale businesses. It provides order management, inventory control, and fulfillment capabilities to help brands scale their operations. Primary Purpose: Fulfil manages warehouse operations, inventory, and order fulfillment for e-commerce brands, with built-in support for return merchandise authorization (RMA) processing.

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What Does the Integration Do?

Unlike direct integrations, the Redo and Fulfil integration works by passing return data through Shopify. When a customer initiates a return through Redo, the system creates a return in Shopify with the relevant details. Fulfil listens for webhook events from Redo to receive additional return information and automatically generates an RMA, enabling your warehouse to process the return without manual intervention. Products are mapped using Shopify order line item IDs, returns include tracking and label information, and return locations are used to route items to the correct warehouse. This approach supports standard returns, green returns (where no item is shipped back), and mixed returns containing both types.

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How It Works

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Standard Returns

When a customer ships an item back:
  1. Customer initiates a return through Redo
  2. Redo creates a return in Shopify and sends webhook data to Fulfil
  3. Fulfil creates an RMA with location routing
  4. Redo processes the refund, but the return stays open in Shopify
  5. Your warehouse receives the shipment and closes the RMA in Fulfil
  6. The return closes in Shopify and inventory updates accordingly
The return stays open in Shopify until the warehouse confirms receipt. This allows your 3PL to reconcile what they receive against the original return request, including partial receives if the customer doesn’t ship everything back.

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Green Returns

For items that don’t need to be shipped back (damage, low value, etc.):
  1. Customer initiates a return for a non-shippable item
  2. Redo creates a return in Shopify that is immediately closed without restock
  3. Refund is processed
Items that don’t require return shipments are handled efficiently without blocking your warehouse from acting on other items in the same return.

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Mixed Returns

When a single return contains both regular items and green return items:
  1. Redo creates a primary return for items being shipped back (kept open)
  2. Redo creates a separate return for green items (immediately closed)
  3. Refund is processed for all items
  4. Warehouse only acts on the open return for items being shipped
  5. Once the warehouse processes the shipment, the primary return closes
The separation of standard and green returns into distinct Shopify returns is critical for Fulfil to properly close out returns. Make sure the required automation settings are enabled.

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How to Set It Up

Follow these steps to configure the Fulfil integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active Fulfil workspace with warehouse management configured.
Your products and orders must already be synced to Fulfil, typically through your Shopify integration. Returns cannot be created for products or orders that don’t exist in Fulfil.
You need administrative access to your Redo merchant dashboard to configure integration settings and webhooks.
Contact Fulfil to obtain the webhook endpoint URL that Redo will use to send return data. Fulfil must configure their system to listen for webhook updates from Redo.

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Configuration Steps

1

Configure Automation Settings

Navigate to Settings > Automation and enable the following:
  • Create Shopify return for all return types
  • Create separate Shopify return for green returns
  • Close green Shopify returns only
  • No restock in Shopify
These settings ensure Redo updates Shopify in the format Fulfil requires.
2

Configure Return Shipping Locations

Go to Settings > Shipping > Shipping Locations and verify your return destination(s) are correctly configured. Redo uses these locations to route returns to the appropriate warehouse.
3

Set Up Webhooks

Navigate to Settings > Developer > Webhooks and add the webhook endpoint URL provided by Fulfil. This allows Redo to send return data directly to Fulfil for RMA creation.
4

Contact Your Redo Customer Success Manager

Reach out to your Redo Customer Success Manager to complete the setup. They will:
  • Verify your return location configuration
  • Enable the non-closing returns feature
  • Confirm the webhook connection to your Fulfil workspace
5

Test the Integration

Create a test return and verify:
  • The RMA appears in Fulfil with the correct order details
  • Return location routing is accurate
  • Tracking information is transmitted correctly
  • Green returns close immediately in Shopify
  • Standard returns remain open until warehouse processing

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Automation Settings2-5 minutesEnable the required settings in Redo
Shipping Locations5-10 minutesConfigure return destination(s)
Webhook Configuration2-5 minutesAdd the Fulfil webhook endpoint
CSM Enablement1-2 business daysYour CSM enables the non-closing returns feature
First Return Test5-10 minutesCreate a test return and verify the RMA in Fulfil
Total Setup1-2 daysIncluding CSM enablement; self-service steps take ~15 min

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Operational Timing

1

RMA Creation

Near real-time after Redo creates the return in Shopify and sends the webhook to Fulfil.
2

Webhook Reliability

Automatic retries if Fulfil is temporarily unavailable. RMAs should appear within a few minutes even with minor delays.
3

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days from when items arrive at the facility.
4

Return Closure

Automatic once the warehouse marks the return as complete in Fulfil. The Shopify return closes and inventory updates accordingly.

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Troubleshooting

Possible Cause: Fulfil hasn’t received the return information yet.Resolution: Webhooks are automatically retried. RMAs should appear within a few minutes. If the RMA still doesn’t appear, verify the webhook endpoint is correctly configured in Settings > Developer > Webhooks and contact support.
Possible Cause: Return location not configured correctly in Redo.Resolution: Verify return locations are set up correctly in Settings > Shipping > Shipping Locations. Ensure the locations match what Fulfil expects.
Possible Cause: Warehouse hasn’t marked the return as complete.Resolution: This is by design. The return stays open in Shopify until your warehouse confirms receipt and processing in Fulfil. Check your Fulfil dashboard for the RMA status.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.