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What is BlueBox/IDF?

BlueBox is a warehouse management system (WMS) developed by IDF (I Drive Fulfillment), a fulfillment services provider. IDF offers end-to-end fulfillment solutions including warehousing, order processing, and inventory management through their BlueBox WMS platform.

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What Does the Integration Do?

The BlueBox integration automates your return workflow by connecting Redo directly to your BlueBox WMS: Automatic RMA Creation When a customer initiates a return through Redo, an RMA is automatically created in BlueBox with all the necessary details—customer information, SKUs, quantities, return reasons, and processing instructions. Automatic Return Processing When items are physically received in your BlueBox warehouse, the system notifies Redo, which automatically triggers the appropriate return processing:
  • Refunds: Issued back to the customer’s original payment method
  • Exchanges: New orders created and sent to your fulfillment queue
  • Store credit: Applied to the customer’s account
This eliminates manual data entry and ensures your warehouse team and customer service team are always in sync.

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How to Set It Up

Follow these steps to connect BlueBox to your Redo account:
1

Navigate to Integrations Settings

In your Redo dashboard, go to Settings → Returns & Claims → Integrations
2

Find the TrackStar Integration Tile

Locate the TrackStar integration tile in your integrations list:TrackStar Integration Tile
3

Click Connect

Click the Connect button on the TrackStar integration tile. You’ll be taken to the TrackStar login screen:TrackStar Login Screen
4

Search for BlueBox

In the search field, type “BlueBox” to find your BlueBox integration:Find BlueBox
5

Enter Your BlueBox Credentials

Enter your BlueBox API credentials in the login form:BlueBox LoginYou’ll need to obtain these credentials from your BlueBox account administrator.
6

Complete the Connection

Once credentials are entered and validated, Redo will test the connection to ensure everything is configured correctly. You’ll see a confirmation once the integration is successfully connected.
7

Configure Warehouse Location

Navigate to Settings → Returns & Claims → Shipping and locate your IDF warehouse location. Click Edit and enter your TrackStar Warehouse ID:TrackStar Warehouse IDThis links your Redo warehouse location to the corresponding BlueBox/TrackStar warehouse, ensuring returns are routed correctly.
If you need help obtaining your BlueBox API credentials, TrackStar Warehouse ID, or encounter any issues during setup, contact our support team at [email protected].

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How Long Does It Take?

Once we have your BlueBox API credentials, the integration typically takes approximately 30 minutes to configure and test. This includes:
  • Entering and validating your credentials
  • Setting up your warehouse ID

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Need Help?

If you have questions about the BlueBox integration or need assistance with setup, our support team is here to help. Email: [email protected] You can also reach out through the chat widget in your Redo dashboard.