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What is ShipHero?

ShipHero WMS is a fully featured warehouse management system designed for direct-to-consumer (DTC) brands and 3PL providers running their own warehouse and shipping operations. It provides comprehensive inventory management, order fulfillment, and shipping capabilities. Primary Purpose: ShipHero delivers complete warehouse management for brands and 3PLs managing their own warehouses, enabling real-time inventory tracking, efficient order processing, and seamless returns management.

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What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in ShipHero, notifying the warehouse that items are being returned. This ensures your warehouse is prepared to receive and process returned items efficiently. Products are mapped using SKUs, returns are linked to original orders, and tracking information is sent to the warehouse. Return reasons are transmitted to help warehouse staff understand why items were returned, enabling better decision-making about restocking or inspection.

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How to Set It Up

Follow these steps to configure the ShipHero integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active account with ShipHero.
You need a ShipHero refresh token to connect the integration. Follow ShipHero’s documentation to obtain a GraphQL API access token.
You need administrative access to your Redo merchant dashboard to configure integrations.

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Configuration Steps

1

Obtain ShipHero Refresh Token

Follow ShipHero’s documentation to obtain a GraphQL API access refresh token. Copy this token as you’ll need it in the next step.
2

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard and locate the ShipHero card.
3

Connect ShipHero

Click Connect on the ShipHero integration card.
4

Enter Connection Details

In the configuration form, provide:
  • Refresh Token (required): Paste your ShipHero refresh token
  • Customer Account ID (optional): Only required if using an access token from a child account
5

Complete Setup

Click Connect to complete the setup.
6

Test the Integration

Create a test return, generate a shipping label, and verify the RMA appears in ShipHero with correct order details, products, and tracking information.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Obtain Refresh Token5-10 minutesFollow ShipHero documentation to get credentials
Configure in Redo2-5 minutesEnter credentials and save configuration
First Return Test5-10 minutesCreate test return and verify RMA in ShipHero
Total Setup15-20 minutesComplete setup for most merchants

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Operational Timing

1

RMA Creation

Real-time (1-3 seconds) after return is processed and shipping label is generated.
2

Return Status Updates

Every 15-30 minutes. ShipHero sends updates to Redo on a scheduled basis, so there may be a delay between when the warehouse updates return status in ShipHero and when it appears in Redo.
3

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days from when items arrive at the facility.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact [email protected]. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.