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What the RyderShip integration does

Redo connects directly to RyderShip. After you sign in and authorize Redo, Redo can:
  • Create a consumer return in RyderShip when a return is approved in Redo and its shipping information is available
  • Match the return to its original RyderShip order and products by order ID and SKU
  • Send the return destination, carrier, tracking number, quantities, return reasons, and return actions to RyderShip
  • Receive RyderShip return-status updates through webhooks
  • Automatically process the return in Redo when RyderShip reports it completed
You do not need to request or enter API credentials. Redo supplies the integration credentials, and RyderShip handles authorization through OAuth.

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Before you connect

Make sure the following are configured:
You need an active RyderShip account and a login that can authorize the Redo integration.
The products and orders used for returns should already be imported into RyderShip through your normal Shopify or order-management connection. Redo uses the original RyderShip order and product records when creating a return.If you are testing in a RyderShip sandbox, you may need to import the test products and orders manually.
In Shopify, make sure inventory is stocked at the location associated with RyderShip. This keeps order routing and inventory behavior consistent between Shopify and your warehouse.
Confirm that the RyderShip warehouse that receives returns is configured for your account. Redo uses the return location configured for the return, or the account’s default RyderShip warehouse when applicable.
You need access to manage integrations in the Redo merchant dashboard.

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Connect RyderShip

1

Open RyderShip in Redo

In the Redo merchant dashboard, go to Settings > Integrations, open RyderShip, and find the Returns connection.
2

Choose an environment

Select Production for your live RyderShip account or Sandbox for a test account.
3

Authorize Redo

Click Connect via RyderShip OAuth, sign in to RyderShip, and approve access. RyderShip then redirects you back to Redo. No API key or secret is required.
4

Confirm webhooks

Open the RyderShip integration and confirm the webhook status is Subscribed. Redo creates this subscription automatically. If it shows Not configured, click Subscribe to retry.
5

Test a return

Create and approve a test return with a shipping label. Confirm that it appears in RyderShip with the expected order, products, warehouse, and tracking information.

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Return settings

The RyderShip integration includes these settings:
  • Create returns in Ryder — Creates the corresponding RyderShip return when a return is approved in Redo. This is enabled by default.
  • Process returns from Ryder webhooks — Processes the Redo return when RyderShip reports the return completed. This is enabled by default.
  • Force blind returns — Creates every return without attaching the original RyderShip order. Redo includes identifying order and customer information in the return instead.
  • Blind returns fallback — Uses a blind return only when Redo cannot find the original order in RyderShip.
Most merchants should leave the default settings enabled. Use blind returns only when your RyderShip workflow does not reliably contain the original order.

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Update timing

Return creation happens as part of Redo’s return approval flow once shipping information is available. RyderShip status changes are sent to Redo by webhook, so completed returns can be processed shortly after RyderShip sends the update. Actual warehouse receiving time still depends on your RyderShip service level.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.