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What is RyderShip?

RyderShip is a comprehensive warehouse management system (WMS) and fulfillment solution designed for e-commerce businesses. It provides real-time inventory management, order processing, and logistics capabilities through RyderShip’s extensive fulfillment network. Primary Purpose: RyderShip delivers scalable warehouse operations and fulfillment for e-commerce brands using RyderShip as their 3PL provider, combining advanced technology with RyderShip’s logistics expertise to support growing business needs. The platform integrates through Trackstar for standardized connectivity with returns management platforms and other e-commerce tools, ensuring seamless data flow across your tech stack.

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What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in RyderShip, notifying the warehouse that items are being returned. This ensures your warehouse is prepared to receive and process returned items efficiently, with all the information they need available immediately. Products are mapped using SKUs, returns are linked to original Shopify orders, and tracking information (carrier, service, tracking number) is sent to the warehouse. Return reasons are transmitted to help warehouse staff understand why items were returned, enabling better decision-making about restocking or inspection. The integration includes Redo’s return status and platform information for full traceability.

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How to Set It Up

Follow these steps to configure the RyderShip integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active account with RyderShip as your 3PL provider.
You must obtain API credentials from RyderShip. Contact your RyderShip account manager or support team to request API credentials for the Trackstar integration.Note: If using sandbox credentials for testing, you will need to manually import every order and product into RyderShip.
Trackstar needs to lookup orders in the RyderShip system using the order ID. Since this is not a standard feature, you must reach out to Redo support at [email protected] to enable order lookup functionality in the backend before proceeding with the integration.
Your products and orders must already be synced to RyderShip, typically through your order management system (OMS) or Shopify integration. Returns cannot be created for products or orders that don’t exist in RyderShip.
Ensure that Shopify has inventory configured under the RyderShip location. This is required for proper inventory synchronization and order routing between Shopify and your warehouse.
You need administrative access to your Redo merchant dashboard to configure integrations.
Know which warehouse location(s) handle your returns. Returns are automatically routed based on the warehouse that fulfilled the original order.

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Configuration Steps

1

Request API Credentials

Contact your RyderShip account manager or support team to request API credentials for the Trackstar integration.
2

Enable Order Lookup Feature

Reach out to Redo support at [email protected] and request that they enable the order lookup feature in the backend. This allows Trackstar to lookup orders in the RyderShip system using the order ID, which is required for the integration to function properly.
3

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations and locate the “TrackStar” card.
4

Select Whiplash (Ryder)

Click Connect on the TrackStar card and select “Whiplash (Ryder)” from the WMS provider list.
5

Enter Connection Details

Input the API credentials provided by RyderShip to connect your RyderShip account.
6

Order Sync

For Production Credentials: The first time the Trackstar connection is made, it will automatically sync existing orders from RyderShip into Trackstar. This initial synchronization time varies depending on the number of orders and other factors, and can take up to 1-2 days to fully sync all orders into Trackstar. Be patient during this process. After the initial sync is complete, orders will sync automatically once per hour.For Sandbox Credentials: You will need to manually sync each order in RyderShip since automatic synchronization is not available in sandbox environments.
7

Configure Shipping Location

Go to Settings > Shipping Locations, edit your warehouse location, and add your TrackStar Warehouse ID.
8

Test the Integration

Create a test return, generate a shipping label, and verify the RMA appears in RyderShip with correct order details, products, tracking information, and return reasons.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Credential Request1-3 business daysRequesting and receiving credentials from RyderShip
Order Lookup Enablement1-2 business daysRedo support enables order lookup feature in backend
Initial Connection2-5 minutesAuthentication with RyderShip through Trackstar
Initial Order SyncUp to 1-2 daysFirst-time sync of existing orders (varies by order volume)
First Return Test5-10 minutesCreate test return and verify RMA in RyderShip
Total Initial Setup3-7 business daysComplete setup including prerequisites and initial sync

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Operational Timing

1

Order Synchronization

Once per hour after the initial sync is complete. Orders are automatically synchronized between systems.
2

RMA Creation

Real-time (1-3 seconds) after return is processed and shipping label is generated.
3

Return Status Updates

Near real-time (within seconds) via Trackstar webhooks when the warehouse scans items.
4

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days from when items arrive at the facility.
5

Inventory Updates

Automatically updated in RyderShip when items are received and inspected by warehouse staff.

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Sandbox vs Production

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Using Sandbox Credentials

If you are using sandbox credentials for testing purposes, be aware that:
  • You will need to manually import every order and product into RyderShip
  • The order lookup feature may have limited functionality
  • Inventory synchronization with Shopify must be manually verified

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Using Production Credentials

Production credentials provide:
  • Automatic order and product synchronization
  • Full order lookup functionality (once enabled by support)
  • Real-time inventory updates
  • Complete webhook support for status updates

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact [email protected]. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.