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What is Flexport?

Flexport is a global logistics platform that provides end-to-end supply chain services, including warehousing, fulfillment, and freight forwarding for e-commerce businesses. Flexport offers visibility and control across the entire supply chain from factory to customer. Primary Purpose: Flexport delivers comprehensive logistics and fulfillment services for e-commerce brands, combining freight forwarding, warehousing, and last-mile delivery. The platform provides real-time inventory visibility, order fulfillment, and warehouse management capabilities for businesses that need integrated supply chain solutions.

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What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in Flexport via the Flexport Logistics API (version 2023-10), notifying the warehouse that items are being returned. This ensures your warehouse team knows exactly what’s coming back and can prepare to receive and process the items efficiently. Products are mapped using SKUs, and tracking information (carrier and tracking number) is sent to the warehouse to help staff match returns to the correct shipment. The integration is location-aware — if you have multiple Flexport fulfillment centers, returns are routed to the correct warehouse based on the shipping location that fulfilled the original order.

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How to Set It Up

Follow these steps to configure the Flexport integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active Flexport account with fulfillment services enabled.
You need a Flexport Logistics API access token for authentication. Navigate to your Flexport account’s API settings to generate or copy your access token.
Your products and orders must already be synced to Flexport, typically through your e-commerce platform. Returns cannot be created for products or orders that don’t exist in Flexport’s system.
You need administrative access to your Redo merchant dashboard to configure integrations.

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Configuration Steps

1

Obtain Flexport API Access Token

Log into your Flexport account, navigate to API settings, and generate or copy your access token.
2

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard and locate the Flexport card.
3

Connect Flexport

Click Connect on the Flexport integration card.
4

Enter Connection Details

In the configuration form, provide:
  • Access Token (required): Your Flexport Logistics API access token
5

Configure Shipping Locations (Optional)

If you use multiple fulfillment centers, link your Redo shipping locations to Flexport:
  1. Go to Settings > Shipping Locations
  2. Find the shipping location that corresponds to your Flexport fulfillment center
  3. Edit the location and link it to the integration
This ensures returns are routed to the correct Flexport fulfillment center based on where the original order was shipped from. If you only have one fulfillment center, this step can be skipped.
6

Test the Integration

Create a test return to verify the integration is working correctly:
  1. Initiate a test return through your Redo return portal
  2. Generate a return shipping label
  3. Check the return timeline in the Redo dashboard for a Flexport RMA creation entry
  4. Verify the RMA appears in Flexport with correct order linkage, products, quantities, and tracking information

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Obtain Access Token2-5 minutesGenerate or copy token from Flexport API settings
Configure in Redo2-5 minutesEnter access token and save configuration
Configure Locations5-10 minutesOptional — link shipping locations to Flexport
First Return Test5-10 minutesCreate test return and verify RMA in Flexport
Total Setup10-20 minutesComplete setup for most merchants

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Operational Timing

1

RMA Creation

Real-time (1-3 seconds) after return is processed and shipping label is generated.
2

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days depending on your agreement with Flexport.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.