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What is CloudX/Bergen Logistics?

CloudX is a warehouse management system (WMS) operated by Bergen Logistics, designed to streamline warehouse operations, inventory management, and receiving processes for e-commerce businesses. Primary Purpose: CloudX provides comprehensive warehouse management capabilities, enabling efficient order fulfillment, inventory tracking, and receiving operations for businesses that use third-party fulfillment centers (3PLs) for warehousing and logistics.

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What Does the Integration Do?

The Redo-CloudX integration automates the returns process by creating Advanced Shipping Notices (ASNs) in CloudX when customers initiate returns through Redo. This ensures your warehouse is prepared to receive and process returned items efficiently. When a customer initiates a return, Redo automatically creates ASNs in CloudX, notifying the warehouse that a return is incoming. Each return shipment is tracked with a CloudX receiving ticket, and products are mapped to CloudX’s item master using either SKU or barcode (UPC) for proper inventory reconciliation. The integration supports multiple shipments per return and routes returns to the correct warehouse location.

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How to Set It Up

Follow these steps to configure the CloudX/Bergen Logistics integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active account with Bergen Logistics and access to the CloudX platform.
Obtain your CloudX API client secret. Contact your Bergen Logistics account manager or CloudX support to receive your API credentials.
Know your warehouse code/identifier from your CloudX setup. This is typically provided during your CloudX onboarding.
Ensure your product SKUs or barcodes in Redo match CloudX’s item master. Products must exist in CloudX before returns can be synced.

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Configuration Steps

1

Navigate to Integrations

  1. Log in to your Redo merchant dashboard
  2. Go to Settings > Returns & Claims > Integrations
  3. Locate the “CloudX/Bergen Logistics” card in the list of available integrations
2

Initiate Connection

Click the Connect button on the CloudX integration card.
3

Enter Required Information

In the configuration form, provide the following information:
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clientSecret
string
required
Your CloudX API authentication token (client secret). Keep this credential secure and never share it publicly.
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warehouseCode
string
required
The warehouse identifier (plain string format) where returns should be routed. This should match your CloudX warehouse code exactly.Example: BERGEN-NJ-01
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upcType
enum
required
Choose how products are identified in CloudX:
  • SKU - Use product SKU for mapping (recommended for most use cases)
  • Barcode - Use product barcode/UPC for mapping
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testMode
boolean
default:"false"
Enable for testing without affecting production warehouse operations. When enabled, receiving tickets are created with type “Test” instead of “Return”.
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autoProcessReturns
boolean
default:"true"
When enabled, Redo will automatically sync the status of ASNs from CloudX and either flag or process your returns based on the ASN status automatically.If disabled, you will need to manually process returns based on CloudX receiving status.
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excludedSalesChannels
array
(Optional) Specify Shopify sales channel apps to exclude from CloudX sync. Use this if certain sales channels should not route returns to this warehouse.Example: ["Amazon", "eBay"]
4

Save Configuration

Review all settings carefully and click Save or Connect.
5

Test the Integration

Create a test return to verify the integration is working correctly:
  1. Initiate a test return through your Redo return portal
  2. Generate a return shipping label
  3. Check the return timeline in the Redo dashboard for a CloudX ASN creation entry
  4. Log in to CloudX to verify the receiving ticket was created
  5. Confirm the ASN contains the correct products, quantities, and tracking information

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How Long Does It Take?

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Setup Timeline

Initial Setup

10-15 minutesTime to gather API credentials, warehouse codes, and configure the integration settings in Redo.

ASN Creation

Real-time (seconds)ASNs are created within seconds of return submission when auto-process is enabled.

First Return Test

5-10 minutesTime to create a test return, generate a label, and verify the ASN appears in CloudX.

Warehouse Receiving

Varies by warehouseDepends on your warehouse operations. Items are typically scanned and marked received when they physically arrive at the warehouse.

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Sync Timing Details

1

ASN Creation

ASNs are created immediately when a return is processed and a shipping label is generated.If auto-process is disabled, ASNs are created when returns are manually processed by your team.
2

Timeline Entries

Timeline entries appear in the Redo dashboard immediately when ASNs are created, providing instant visibility into the integration activity.
3

Receiving Status Updates

Receiving ticket status updates are polled from CloudX on a scheduled basis and automatically update return status in Redo.
4

Inventory Reconciliation

Once CloudX marks items as received, the status syncs to Redo, allowing you to close out returns and reconcile inventory.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact [email protected]. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.