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What is Nimble?

Nimble is a modern warehouse management system (WMS) designed for e-commerce fulfillment, providing real-time inventory management and order processing capabilities. Built with modern technology, Nimble helps businesses scale their fulfillment operations efficiently. Primary Purpose: Nimble delivers streamlined warehouse operations and fulfillment for e-commerce brands using Nimble as their 3PL provider, with a focus on technology-driven logistics that adapt to growing business needs. The platform integrates through Trackstar for standardized connectivity with returns management platforms and other e-commerce tools, ensuring seamless data flow across your tech stack.

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What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in Nimble, notifying the warehouse that items are being returned. This ensures your warehouse is prepared to receive and process returned items efficiently, with all the information they need available immediately. Products are mapped using SKUs, returns are linked to original Shopify orders, and tracking information (carrier, service, tracking number) is sent to the warehouse. Return reasons are transmitted to help warehouse staff understand why items were returned, enabling better decision-making about restocking or inspection. The integration includes Redo’s return status and platform information for full traceability. Supports multiple warehouses and multiple shipments per return.

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How to Set It Up

Follow these steps to configure the Nimble integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active account with Nimble as your 3PL provider.
Your products and orders must already be synced to Nimble, typically through your order management system (OMS) or Shopify integration. Returns cannot be created for products or orders that don’t exist in Nimble.
You need administrative access to your Redo merchant dashboard to configure integrations.
Know which warehouse location(s) handle your returns. Returns are automatically routed based on the warehouse that fulfilled the original order.

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Configuration Steps

1

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations and locate the “TrackStar” card.
2

Select Nimble

Click Connect on the TrackStar card and select “Nimble” from the WMS provider list.
3

Enter Connection Details

Input the necessary information and credentials to connect your Nimble account.
4

Configure Shipping Location

Go to Settings > Shipping Locations, edit your warehouse location, and add your TrackStar Warehouse ID.
5

Test the Integration

Create a test return, generate a shipping label, and verify the RMA appears in Nimble with correct order details, products, tracking information, and return reasons.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Initial Connection2-5 minutesOAuth authentication with Nimble through Trackstar
First Return Test5-10 minutesCreate test return and verify RMA in Nimble
Total Setup10-15 minutesComplete setup for most merchants

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Operational Timing

1

RMA Creation

Real-time (1-3 seconds) after return is processed and shipping label is generated.
2

Return Status Updates

Near real-time (within seconds) via Trackstar webhooks when the warehouse scans items.
3

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days from when items arrive at the facility.
4

Inventory Updates

Automatically updated in Nimble when items are received and inspected by warehouse staff.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact [email protected]. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.