support_tickets_write
Arguments
Returns
One message, on one channel. Each channel’s messages are their own type, with the fields only that channel has.
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The customer who wrote it. Null unless
authorType is CUSTOMER, and null when their record was deleted.Requires: customers_readShow fields
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Merchant-defined custom field values, keyed by each field’s name. Null when the customer has no custom fields set.
The customer’s legacy identifier (the source Mongo ObjectId), accepted anywhere an
id is.The customer’s current location, if known.
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The help desk tickets this customer is the primary contact on any thread of, newest first. Every ticket whose
customer is this customer is here.Requires: support_tickets_readShow fields
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ArgumentsFields
Forward pagination: returns the first N tickets (max 100, default 25). Use with
after; mutually exclusive with last/before.Backward pagination: returns the last N tickets (max 100, default 25). Use with
before; mutually exclusive with first/after.The message this one replies to. Null when it isn’t a reply, or that message is hidden.Requires:
support_tickets_readThe team member who wrote it. Null unless
authorType is TEAM_MEMBER, and null when they’ve left the team.Requires: support_tickets_readShow fields
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The agent’s live shift status, worked out when the request runs.Requires:
support_config_readThe agent’s support working hours. An agent with no saved schedule returns enabled false.Requires:
team_members_manageShow fields
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Channels the agent takes auto-assigned tickets on. Null means every channel.
Dates whose hours replace that day’s weekly hours, earliest first.
IANA time zone the hours are in, such as America/New_York. The store’s time zone when the agent has never saved a schedule.
The thread the message is on. Null when the thread is on a channel the API doesn’t expose.Requires:
support_tickets_readShow fields
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Every message on the thread, oldest first, including internal notes. A thread can span several tickets, so this can hold messages no one ticket has.Requires:
support_tickets_readShow fields
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ArgumentsFields
Forward pagination: returns the first N messages (max 100, default 25). Use with
after; mutually exclusive with last/before.Backward pagination: returns the last N messages (max 100, default 25). Use with
before; mutually exclusive with first/after.ChatMessage, ContactFormMessage, EmailMessage, InternalNote, SmsMessage, SocialComment, SocialMessage, VoiceMessage
Example
mutation {
supportCommentDelete(id: "...") {
authorType
channel
content
id
sentAt
}
}