supportSettingsUpdate

Required scopes: support_settings_write

Arguments

String

Null clears it. At most 65,536 characters, with no control characters but tab and line breaks; otherwise BAD_USER_INPUT.

Boolean

String

Must be one of the store’s connected support email addresses, and one whose connection wasn’t revoked. Case and surrounding spaces are ignored, and the address is saved as connected. Can’t be cleared.

Boolean

Turning it off also changes the default send action from IN_PROGRESS to SEND, as the app does.

String

Null clears it. At most 65,536 characters, with no control characters but tab and line breaks; otherwise BAD_USER_INPUT.

Returns

SupportSettings!

required

How the store’s help desk handles email and ticket status. One per store.

Show fields

String

HTML added to the end of email replies from the AI agent. The AI agent never uses the team member signature. Null when none is set.

Boolean!

required

Whether archiving a ticket’s thread in Gmail closes the ticket.

String

The address replies go out from by default. Always one of the store’s connected support email addresses. Null when none is set.

Boolean!

required

Whether tickets can use the IN_PROGRESS status.

String

HTML added to the end of email replies from team members. Null when none is set.

Example

mutation {
  supportSettingsUpdate(aiAgentEmailSignatureHtml: "...", closeOnGmailArchive: true, defaultReplyEmail: "...", inProgressStatusEnabled: true, teamMemberEmailSignatureHtml: "...") {
    aiAgentEmailSignatureHtml
    closeOnGmailArchive
    defaultReplyEmail
    inProgressStatusEnabled
    teamMemberEmailSignatureHtml
  }
}

Getting Started

Guides

Reference

supportSettingsUpdate

Arguments

Returns

Example