supportBusinessHoursUpdate

Required scopes: support_settings_write

Arguments

Boolean

String

An IANA time zone. Can’t be cleared. Needed to turn the hours on when the store has none.

[SupportBusinessHoursDayInput!]

Days you list replace those days. Days you leave out are unchanged. List each day at most once.

Show fields

DayOfWeek!

required

Boolean!

required

[TimeBlockInput!]!

required

Replaces that day’s blocks. Each start must be at or before its end. Hours can’t run past midnight.

Show fields

String!

required

HH:MM on a 24-hour clock.

String!

required

HH:MM on a 24-hour clock.

Returns

SupportBusinessHours!

required

When the store’s support team is available. Chat availability, the AI agent’s handoff to a person, BUSINESS_HOURS rule conditions and business-hours analytics use these hours.

Show fields

Boolean!

required

Whether the hours apply. When false, the store counts as available at all times.

String

IANA time zone the hours are in, such as America/New_York. Null when none is set. The hours then don’t apply, and rules and chat treat the store as always available.

[SupportBusinessHoursDay!]!

required

Weekly hours. Always seven entries, Monday through Sunday.

Show fields

DayOfWeek!

required

Boolean!

required

False means the store is closed all day.

[TimeBlock!]!

required

Open hours that day, in timeZone.

Show fields

String!

required

End, as HH:MM on a 24-hour clock.

String!

required

Start, as HH:MM on a 24-hour clock.

Example

mutation {
  supportBusinessHoursUpdate(enabled: true, timeZone: "...", weeklyHours: { ... }) {
    enabled
    timeZone
  }
}

Getting Started

Guides

Reference

supportBusinessHoursUpdate

Arguments

Returns

Example

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Arguments

Returns

Example