supportSettings

Required scopes: support_config_read

Returns

required

How the store’s help desk handles email and ticket status. One per store.

Show fields

String

HTML added to the end of email replies from the AI agent. The AI agent never uses the team member signature. Null when none is set.

Boolean!

required

Whether archiving a ticket’s thread in Gmail closes the ticket.

String

The address replies go out from by default. Always one of the store’s connected support email addresses. Null when none is set.

Boolean!

required

Whether tickets can use the IN_PROGRESS status.

String

HTML added to the end of email replies from team members. Null when none is set.

Example

query {
  supportSettings {
    aiAgentEmailSignatureHtml
    closeOnGmailArchive
    defaultReplyEmail
    inProgressStatusEnabled
    teamMemberEmailSignatureHtml
  }
}

Getting Started

Guides

Reference

supportSettings

Returns

Example