support_tickets_read
Arguments
ID!
required
The thread’s
id.Returns
A conversation on one channel, such as an email thread. Each channel’s threads are their own type.
Show fields
Show fields
required
The channel the thread is on.
ID!
required
The id of this thread.
required
Every message on the thread, oldest first, including internal notes. A thread can span several tickets, so this can hold messages no one ticket has.Requires:
support_tickets_readShow fields
Show fields
ArgumentsFields
String
Forward pagination cursor — returns messages after it.
String
Backward pagination cursor — returns messages before it.
Int
Forward pagination: returns the first N messages (max 100, default 25). Use with
after; mutually exclusive with last/before.Int
Backward pagination: returns the last N messages (max 100, default 25). Use with
before; mutually exclusive with first/after.required
required
The nodes in this page, without the edge/cursor wrapper — a convenience over
edges.Show fields
Show fields
required
Who wrote the message.
required
The channel the message is on.
String
The message as plain text. Null for a message with no text, such as an image.
The customer who wrote it. Null unless
authorType is CUSTOMER, and null when their record was deleted.Requires: customers_readID!
required
The id of this message.
The message this one replies to. Null when it isn’t a reply, or that message is hidden.Requires:
support_tickets_readThe team member who wrote it. Null unless
authorType is TEAM_MEMBER, and null when they’ve left the team.Requires: support_tickets_readThe thread the message is on. Null when the thread is on a channel the API doesn’t expose.Requires:
support_tickets_readPagination metadata for the current page.
Show fields
Show fields
String
Cursor of the last edge in this page; pass to
after to page forward.Boolean!
required
Whether more items exist after this page (drives forward pagination with
first/after).Boolean!
required
Whether more items exist before this page (drives backward pagination with
last/before).String
Cursor of the first edge in this page; pass to
before to page backward.ChatThread, ContactFormThread, EmailThread, SmsThread, SocialThread, VoiceThread
Example
query {
messageThread(id: "...") {
channel
createdAt
id
messages {
nodes {
authorType
channel
content
id
sentAt
}
pageInfo { hasNextPage endCursor }
}
}
}