supportBusinessHours

Required scopes: support_config_read

Returns

required

When the store’s support team is available. Chat availability, the AI agent’s handoff to a person, BUSINESS_HOURS rule conditions and business-hours analytics use these hours.

Show fields

Boolean!

required

Whether the hours apply. When false, the store counts as available at all times.

String

IANA time zone the hours are in, such as America/New_York. Null when none is set. The hours then don’t apply, and rules and chat treat the store as always available.

[SupportBusinessHoursDay!]!

required

Weekly hours. Always seven entries, Monday through Sunday.

Show fields

DayOfWeek!

required

Boolean!

required

False means the store is closed all day.

[TimeBlock!]!

required

Open hours that day, in timeZone.

Show fields

String!

required

End, as HH:MM on a 24-hour clock.

String!

required

Start, as HH:MM on a 24-hour clock.

Example

query {
  supportBusinessHours {
    enabled
    timeZone
  }
}

Getting Started

Guides

Reference

supportBusinessHours

Returns

Example

​Returns

​Example

Returns

Example