supportDefaultRules

Required scopes: support_config_read

Returns

required

A built-in support rule. Every store has exactly one of each kind. Rules the store creates itself are separate.

Show fields

String!

required

What the rule does, as shown in the app.

Boolean!

required

Whether the rule runs.

required

Which built-in rule this is. Unique within the store, so it identifies the rule.

String!

required

Name shown in the app’s rules list.

Int!

required

Rules run in ascending position. Rules the store creates share this sequence.

Possible types: SupportAiReplyOnCustomerMessageRule, SupportArchiveBlockedSendersRule, SupportAssignAiOnTicketCreatedRule, SupportAssignOnCustomerMessageRule, SupportAssignOnReplyRule, SupportAutoMergeOpenTicketsRule, SupportAutoSplitSendersRule, SupportCsatSurveyOnCloseRule, SupportToggleDefaultRule

query {
  supportDefaultRules {
    description
    enabled
    kind
    name
    position
  }
}