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What is Refundid?

Refundid is a returns service that provides customers with instant refunds or exchanges — customers receive their funds before shipping items back. Shoppers create a Refundid account, initiate a return through their dashboard, and receive their refund within seconds.

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What Does the Integration Do?

The integration prevents duplicate returns across Redo and Refundid:
  • If an item has already been returned through Refundid, Redo will not allow it to be returned again in the Redo portal.
  • During processing, Redo checks whether the item was returned in Refundid and skips processing if so.
This protects against scenarios where a return is processed in Redo first and the customer then submits the same return in Refundid (or vice versa).

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How to Set It Up

For setup instructions, contact your Redo Customer Success Manager at support@getredo.com.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.