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What is Global-e?

Global-e is a cross-border e-commerce platform that manages international shipping, taxes, duties, and currency conversion. It enables merchants to sell and ship internationally while handling the complexity of localized pricing, compliance, and logistics.

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What Does the Integration Do?

The Redo and Global-e integration handles several aspects of international returns:
  • Return labels — Redo uses Global-e’s return labels (via DHL) so merchants can participate in duty drawback programs to recoup duties and fees. Global-e only offers this benefit when their return labels are used.
  • Country-based return fees — Global-e charges different return fees based on the customer’s country, presented in the shopper’s local currency.
  • Direct refunds — Since payments for Global-e orders are not housed in Shopify, Redo refunds directly through Global-e rather than through Shopify.
Exchanges are not recommended for international orders processed through Global-e. If exchanges are offered, the merchant assumes full responsibility for duties and fees and loses the cost recouping benefits of processing returns through Global-e.
An order must have a status of Dispatched (equivalent to “fulfilled”) in Global-e before it can be returned.

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How to Set It Up

For setup instructions, contact your Redo Customer Success Manager at support@getredo.com. The team will work with you and Global-e to configure return labels, refund routing, and return fee settings.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.