Skip to main content

​
What is Global-e?

Global-e is a cross-border e-commerce platform that manages international shipping, taxes, duties, and currency conversion. It enables merchants to sell and ship internationally while handling the complexity of localized pricing, compliance, and logistics.

​
What Does the Integration Do?

The Redo and Global-e integration handles several aspects of international returns:
  • Return labels — Redo uses Global-e’s return labels (via DHL) so merchants can participate in duty drawback programs to recoup duties and fees. Global-e only offers this benefit when their return labels are used.
  • Country-based return fees — Global-e charges different return fees based on the customer’s country, presented in the shopper’s local currency.
  • Direct refunds — Since payments for Global-e orders are not housed in Shopify, Redo refunds directly through Global-e rather than through Shopify.
Exchanges are not recommended for international orders processed through Global-e. If exchanges are offered, the merchant assumes full responsibility for duties and fees and loses the cost recouping benefits of processing returns through Global-e.
An order must have a status of Dispatched (equivalent to “fulfilled”) in Global-e before it can be returned.

​
How to Set It Up

1

Navigate to Integrations

In the Redo merchant dashboard, go to Settings > Returns & Claims > Integrations. Find the Global-e integration and click Connect.Connect Global-e dialog
2

Enter API Domain

Enter your Global-e API Domain (e.g., api.globale.com).
3

Select Provider Types

Select the services that Global-e will provide for your store:
  • Refund — Redo processes refunds directly through Global-e
  • Shipping — Redo uses Global-e’s return labels
You can select one or both depending on your needs.
4

Choose Authentication Method and Log In

Select your authentication method — Username & Password or Merchant GUID — and enter your Global-e credentials.Click Connect to complete the setup.

​
Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.