Gladly is a customer service platform built for e-commerce brands. It provides a
unified view of each customer across all communication channels — email, chat,
phone, SMS, and social — organized around the customer rather than individual
tickets.
The Redo integration surfaces return data within Gladly so support agents have
visibility into a customer’s return history while handling conversations.
For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com.For issues with access, API credentials, or warehouse operations, contact your account manager or support team.
