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What is TikTok Shop?

TikTok Shop is a social commerce platform integrated directly into the TikTok app, allowing businesses to sell products through live streams, shoppable videos, and a dedicated storefront. With TikTok’s massive user base and engaging content format, TikTok Shop enables brands to reach customers where they’re already spending time and make purchases without leaving the app. Primary Purpose: TikTok Shop transforms social media engagement into direct sales by enabling seamless in-app shopping experiences, leveraging TikTok’s algorithm to reach interested buyers through entertaining and authentic content.

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What Does the Integration Do?

The TikTok Shop integration connects your social commerce storefront to Redo’s return management system, enabling professional return handling for orders placed through TikTok. Orders automatically sync from TikTok Shop to Redo, allowing customers to initiate returns through a dedicated return portal while maintaining compliance with TikTok’s return policies. Order data, including products, customer information, and fulfillment details, syncs automatically from TikTok Shop. When customers request returns, Redo manages the entire return process including label generation, tracking, and refund coordination. Return data can be synced back to TikTok Shop for seller dashboard visibility and performance metrics.

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How to Set It Up

Follow these steps to configure the TikTok Shop integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an approved TikTok Shop seller account in good standing.
You need the ability to authorize third-party applications to access your TikTok Shop data.
You need administrative access to your Redo merchant dashboard to configure integrations.
Your TikTok Shop should have a fulfillment method configured (self-fulfilled or TikTok Fulfilled).

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Configuration Steps

1

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard.
2

Connect TikTok Shop

Locate the “TikTok Shop” card and click Connect.
3

Authorize the Connection

You’ll be redirected to TikTok to authorize Redo’s access to your shop data. Review the permissions and approve the connection.
4

Configure Return Policies

Set up return policies that comply with TikTok Shop’s requirements and your business needs.
5

Test the Integration

Create a test order in TikTok Shop and initiate a test return through Redo to verify order data syncs correctly.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Initial Connection3-5 minutesOAuth authentication with TikTok Shop
Configuration10-15 minutesSet up policies compliant with TikTok
First Return Test5-10 minutesCreate test order and verify return flow
Total Setup20-30 minutesComplete setup for most merchants

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Operational Timing

1

Order Sync

Near real-time (2-5 minutes) - Orders sync when they’re confirmed in TikTok Shop.
2

Return Creation

Instant - Returns are created immediately when customers submit through Redo.
3

Refund Processing

Coordinated with TikTok - Refunds are processed according to TikTok Shop’s policies and timelines.
4

Status Updates

Real-time - Return status updates are synced back to TikTok Shop seller center.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.