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What is Shopify?

Shopify is a leading ecommerce platform that enables businesses of all sizes to create and manage online stores. With over 2 million merchants worldwide, Shopify provides comprehensive tools for product management, order processing, payment handling, and customer relationship management. Compatible Plans: The Redo integration works seamlessly with all Shopify plans, including Basic, Grow, Advanced, and Plus. While core return functionality works across all tiers, Shopify Plus merchants receive additional benefits and capabilities.

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Shopify Plus Benefits

If you’re on Shopify Plus, you unlock enhanced capabilities beyond the standard integration:

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For Redo Returns

Higher Rate Limits

Shopify Plus provides higher API rate limits, enabling faster order syncing and return processing for high-volume merchants.

Checkout Customization

Add a Redo coverage checkbox directly on your checkout page as an additional attachment strategy, increasing coverage opt-in rates.

In-Store Pickup Control

Automatically prevent Redo coverage from appearing on orders with in-store pickup, ensuring coverage only applies to shipped orders.

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For Other Redo Products

Important: Shopify Plus is required for most Redo products beyond Returns. For example, Checkout Protection (Checkout Op) functionality is approximately 80% exclusive to Shopify Plus merchants due to the advanced checkout customization capabilities required.

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What Does the Integration Do?

When you connect Shopify to Redo, your order data automatically syncs to enable seamless return processing. Customers can initiate returns directly through Redo’s return portal, with all return information flowing back to Shopify for complete visibility and streamlined operations. The integration automatically syncs orders, products, customer information, and inventory data. When a return is processed, Redo can trigger refunds in Shopify and update inventory levels to maintain accurate stock counts across your systems. Return reasons and customer communications are tracked in both platforms for complete transparency.

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How to Set It Up

Follow these steps to configure the Shopify integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active Shopify store on any plan (Basic, Grow, Advanced, or Plus).
You need admin permissions in your Shopify store to authorize the integration.
You need administrative access to your Redo merchant dashboard to configure integrations.
Your products should be published in Shopify with SKUs configured for proper product mapping.

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Configuration Steps

1

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard.
2

Connect Shopify

Locate the “Shopify” card and click Connect.
3

Authorize the Connection

You’ll be redirected to Shopify to authorize Redo to access your store data. Review the permissions and click Install.
4

Configure Return Settings

Back in Redo, configure your return policies, return window, and other return-specific settings.
5

Test the Integration

Create a test order in Shopify, then initiate a test return through Redo to verify order data syncs correctly and returns process as expected.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
Initial Connection2-3 minutesOAuth authentication with Shopify
Configuration5-10 minutesSet up return policies and preferences
First Return Test5-10 minutesCreate test order and verify return flow
Total Setup15-25 minutesComplete setup for most merchants

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Operational Timing

1

Order Sync

Real-time - Orders sync immediately when created in Shopify.
2

Return Creation

Instant - Returns are created immediately when customers submit through Redo.
3

Refund Processing

Real-time (1-5 seconds) - Refunds are posted to Shopify when returns are approved.
4

Inventory Updates

Automatic - Inventory updates in Shopify when items are returned and restocked.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.