Skip to main content

​
What is BigCommerce?

BigCommerce is a leading SaaS ecommerce platform that provides enterprise-grade features for businesses of all sizes. Known for its robust built-in features, flexibility, and scalability, BigCommerce powers online stores across various industries, from small businesses to Fortune 500 companies. Primary Purpose: BigCommerce delivers comprehensive ecommerce functionality including catalog management, multi-channel selling, advanced SEO capabilities, and enterprise-level performance without platform fees or revenue sharing.

​
What Does the Integration Do?

The BigCommerce integration connects your store directly to Redo’s return management system, enabling automatic synchronization of orders, products, and customer data. When a customer initiates a return through Redo, all return information is tracked and can be synced back to BigCommerce for complete operational visibility. Orders and product data automatically sync from BigCommerce to Redo, including SKUs, variants, prices, and customer information. Returns are processed through Redo’s platform with the ability to trigger refunds in BigCommerce and update inventory levels. Return reasons, communications, and status updates are tracked for comprehensive reporting.

​
How to Set It Up

Follow these steps to configure the BigCommerce integration with Redo.

​
Prerequisites

Before you begin, ensure you have:
You must have an active BigCommerce store on any plan.
You need to create API credentials in BigCommerce with the appropriate scopes for orders, products, and customers.
You need administrative access to your Redo merchant dashboard to configure integrations.
Your products should be published in BigCommerce with SKUs configured for proper product mapping.

​
Configuration Steps

1

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard.
2

Connect BigCommerce

Locate the “BigCommerce” card and click Connect.
3

Enter API Credentials

Input your BigCommerce store hash and API credentials. These can be generated from your BigCommerce admin panel under Advanced Settings > API Accounts.
4

Configure Return Settings

Configure your return policies, return window, and other return-specific settings in Redo.
5

Test the Integration

Create a test order in BigCommerce, then initiate a test return through Redo to verify the integration is working correctly.

​
How Long Does It Take?

​
Setup Timeline

StepTimeDescription
API Setup5-10 minutesCreate API credentials in BigCommerce
Initial Connection2-5 minutesConnect Redo to BigCommerce
Configuration5-10 minutesSet up return policies and preferences
First Return Test5-10 minutesCreate test order and verify return flow
Total Setup20-35 minutesComplete setup for most merchants

​
Operational Timing

1

Order Sync

Real-time - Orders sync automatically when created in BigCommerce.
2

Return Processing

Instant - Returns are created immediately when customers submit through Redo.
3

Refund Processing

Real-time (1-5 seconds) - Refunds can be posted back to BigCommerce when approved.
4

Inventory Updates

Automatic - Inventory can be updated in BigCommerce when items are restocked.

​
Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.