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What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is an enterprise-level ecommerce platform designed for large-scale businesses with complex requirements. Part of the Salesforce ecosystem, Commerce Cloud delivers advanced capabilities for B2C and B2B commerce, including AI-powered personalization, global scalability, and seamless integration with Salesforce’s CRM and marketing tools. Primary Purpose: Commerce Cloud provides enterprise businesses with a unified commerce platform that connects customer experiences across web, mobile, social, and in-store channels, backed by powerful analytics and automation capabilities.

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What Does the Integration Do?

The Salesforce Commerce Cloud integration connects your enterprise commerce platform to Redo’s return management system, enabling sophisticated return processing workflows that integrate with your broader Salesforce ecosystem. Order data, customer information, and product catalogs sync automatically to support seamless returns. The integration leverages Salesforce’s OCAPI (Open Commerce API) to sync orders, products, and customer data. When returns are processed through Redo, the system can trigger refunds in Commerce Cloud and update inventory across multiple sites and locales. Return data can flow back to Salesforce for reporting and customer service visibility.

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How to Set It Up

Follow these steps to configure the Salesforce Commerce Cloud integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active Salesforce Commerce Cloud instance with the appropriate licensing.
You need to configure OCAPI credentials with appropriate permissions for orders, products, and customers.
You need administrative access to both Commerce Cloud Business Manager and your Redo merchant dashboard.
Your product catalog should be configured in Commerce Cloud with SKUs and inventory locations.

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Configuration Steps

1

Configure OCAPI Access

In Commerce Cloud Business Manager, navigate to Administration > Site Development > Open Commerce API Settings and configure the necessary permissions for Redo.
2

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard.
3

Connect Commerce Cloud

Locate the “Salesforce Commerce Cloud” card and click Connect.
4

Enter Connection Details

Input your Commerce Cloud instance URL, OCAPI client ID, and credentials.
5

Configure Return Settings

Set up return policies, multi-site configurations, and locale-specific return rules.
6

Test the Integration

Create test orders across your sites and initiate test returns to verify the integration works correctly for all configurations.

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How Long Does It Take?

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Setup Timeline

StepTimeDescription
OCAPI Setup15-30 minutesConfigure API access in Business Manager
Initial Connection5-10 minutesConnect Redo to Commerce Cloud
Configuration20-40 minutesSet up policies for multiple sites/locales
Testing15-30 minutesComprehensive testing across sites
Total Setup60-120 minutesComplete setup varies by complexity

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Operational Timing

1

Order Sync

Near real-time (1-2 minutes) - Orders sync via scheduled jobs or webhooks.
2

Return Processing

Instant - Returns are created immediately when customers submit through Redo.
3

Refund Processing

Real-time - Refunds are posted to Commerce Cloud when returns are approved.
4

Inventory Updates

Automatic - Inventory updates across sites and locales when items are restocked.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.