The team member who did it. Null for system events, and when the member isn’t on the caller’s team.
Show fields
Show fields
The agent’s live shift status, worked out when the request runs.Requires:
support_config_readThe agent’s support working hours. An agent with no saved schedule returns enabled false.Requires:
team_members_manageShow fields
Show fields
Channels the agent takes auto-assigned tickets on. Null means every channel.
Dates whose hours replace that day’s weekly hours, earliest first.
IANA time zone the hours are in, such as America/New_York. The store’s time zone when the agent has never saved a schedule.