user_write
Arguments
required
Show fields
Show fields
String!
required
A label that helps recognize the service account.
required
What its credentials may access. Each must be a scope the caller has.
Returns
required
A non-human principal that calls the Redo API with its own scopes. It authenticates with any number of credentials, each granting its scopes.
Show fields
Show fields
required
Its API keys, newest first.
String!
required
The OAuth client ID its public keys sign assertions with, as
iss and sub.The team member who created it. Null when a partner or another service account created it, or the user no longer exists.Requires:
user_readShow fields
Show fields
String
Email address. Null when the user has none.
ID!
required
m_us_… id, the same id the app and MCP tools use.
String
Display name. Null when the user hasn’t set one.
required
The agent’s live shift status, worked out when the request runs.Requires:
support_config_readShow fields
Show fields
The agent’s manual on/off toggle. Null when they follow their schedule.
required
The next time the schedule alone flips onShift. Ignores any manual override. Always in the future, or the next local midnight when nothing changes within 14 days.
Boolean!
required
True when auto-assignment can give the agent tickets now.
required
Which layer decided onShift.
required
The agent’s support working hours. An agent with no saved schedule returns enabled false.Requires:
team_members_manageShow fields
Show fields
Channels the agent takes auto-assigned tickets on. Null means every channel.
Dates whose hours replace that day’s weekly hours, earliest first.
Boolean!
required
Whether the schedule is on. When false, the agent counts as on shift at all times.
String!
required
IANA time zone the hours are in, such as America/New_York. The store’s time zone when the agent has never saved a schedule.
required
Recurring hours. Always seven entries, Monday through Sunday.
required
Its federated policies, newest first.
Show fields
Show fields
required
ID!
required
The id of this credential.
String!
required
The issuer whose tokens the policy trusts.
String!
required
A label that helps recognize the credential.
ID!
required
The id of this service account.
required
Who manages it.
String!
required
A label that helps recognize the service account.
required
Its public keys, newest first.
Show fields
Show fields
String!
required
The key’s RFC 7638 SHA-256 JWK thumbprint, which an assertion names as its
kid.ID!
required
The id of this credential.
String!
required
A label that helps recognize the credential.
required
What its credentials may access.
required
Whether its credentials authenticate.
Example
mutation {
serviceUserCreate(input: { ... }) {
clientId
createdAt
id
managedBy
name
scopes
status
updatedAt
}
}