Days past the window the agent may accept a return on its own.
Int!
required
Days past the window a return goes to the team for review. At least agentDays.
String!
required
Identifies this version’s content. It changes when any setting in the version changes, including settings this type does not show: instant exchanges, knowledge auto-apply, email replies, Shop Pay, guideline rules, escalation guidelines and capability guidance. It identifies what is stored, so saving a setting again with the same effective value, such as switching off a channel that was already off, can change it too. A fresh draft has the published revision. Live fields are not part of it.
Free-text voice instructions. Null when none are set.
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