{
  "type": "created",
  "at": "2023-08-18T12:00:00Z",
  "merchantName": "Example Merchant",
  "return": {
    "id": "64df65d4c5a4ca3eff4b4e43",
    "type": "return",
    "status": "open",
    "createdAt": "2023-08-18T12:00:00Z",
    "updatedAt": "2023-08-18T12:00:00Z",
    "order": {
      "id": "64e4da943dd822979a70bd12",
      "name": "#1234"
    },
    "externalOrderIds": [
      "1073459971"
    ],
    "shopifyOrderIds": [
      "1073459971"
    ],
    "compensationMethods": [
      "refund",
      "store_credit",
      "exchange"
    ],
    "completeWithNoAction": false,
    "internalCreatedByName": "Jordan Manager",
    "items": [
      {
        "id": "64df65d4c5a4ca3eff4b4e44",
        "orderItem": {
          "id": "1073459971/0",
          "line_item_id": "12345678901234"
        },
        "productId": "8453214567890",
        "variantId": "44567823456789",
        "sku": "TSHIRT-BLU-M",
        "upc": "012345678905",
        "quantity": 1,
        "status": "open",
        "grade": "A",
        "outcome": "restock",
        "greenReturn": false,
        "reason": "Too big",
        "reasonCode": "size_too_large",
        "reasons": [
          "Too big"
        ],
        "reasonCodes": [
          "size_too_large"
        ],
        "customerComment": "Runs larger than expected",
        "multipleChoiceQuestions": [
          {
            "question": "What was wrong with the fit?",
            "answer": "Too large in the chest"
          }
        ],
        "shipmentGroupIds": [
          "sg_abc123"
        ],
        "externalReturnLineItemId": "ret_li_12345",
        "exchangeItem": {
          "product": {
            "externalId": "8453214567890",
            "name": "Classic T-Shirt"
          },
          "variant": {
            "externalId": "44567823456790",
            "name": "Large / Blue"
          },
          "quantity": 1
        },
        "refund": {
          "amount": {
            "amount": "29.99",
            "currency": "USD"
          },
          "type": "original_payment"
        },
        "productValueNoTaxNoAdjustment": {
          "amount": {
            "amount": "29.99",
            "currency": "USD"
          }
        }
      }
    ],
    "source": {
      "emailAddress": "customer@example.com",
      "name": {
        "given": "Jane",
        "surname": "Doe"
      },
      "mailingAddress": {
        "line1": "123 Main St",
        "line2": "Apt 4B",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94102",
        "country": "US"
      },
      "phoneNumber": "+14155551234"
    },
    "destination": {
      "mailingAddress": {
        "line1": "500 Warehouse Way",
        "line2": "",
        "city": "Salt Lake City",
        "state": "UT",
        "postalCode": "84104",
        "country": "US"
      },
      "phoneNumber": "+18015550100"
    },
    "shipment": {
      "carrier": "USPS",
      "status": "pre_transit",
      "tracker": "9400111202555842761523",
      "trackingUrl": "https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111202555842761523",
      "postageLabel": "https://files.getredo.com/labels/abc123.pdf",
      "formLabel": "https://files.getredo.com/forms/abc123.pdf",
      "shipmentGroupId": "sg_abc123",
      "itemIds": [
        "64df65d4c5a4ca3eff4b4e44"
      ],
      "externalLocationId": "loc_warehouse_1",
      "estimatedDeliveryDate": "2023-08-22T00:00:00Z"
    },
    "shipments": [
      {
        "carrier": "USPS",
        "status": "pre_transit",
        "tracker": "9400111202555842761523",
        "trackingUrl": "https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111202555842761523",
        "postageLabel": "https://files.getredo.com/labels/abc123.pdf",
        "shipmentGroupId": "sg_abc123",
        "itemIds": [
          "64df65d4c5a4ca3eff4b4e44"
        ]
      }
    ],
    "dropoffs": [],
    "giftCards": [],
    "exchange": {
      "itemCount": 1,
      "items": [
        {
          "id": "64df65d4c5a4ca3eff4b4e45",
          "originalPrice": {
            "amount": "34.99",
            "currency": "USD"
          },
          "price": {
            "amount": "29.99",
            "currency": "USD",
            "tax": "2.40"
          },
          "product": {
            "externalId": "8453214567890",
            "name": "Classic T-Shirt"
          },
          "variant": {
            "externalId": "44567823456790",
            "name": "Large / Blue",
            "sku": "TSHIRT-BLU-L"
          },
          "quantity": 1
        }
      ],
      "order": {
        "externalId": "shopify-exchange-456"
      },
      "provision": "deferred",
      "totalTax": {
        "amount": "2.40",
        "currency": "USD"
      }
    },
    "totals": {
      "refund": {
        "amount": {
          "amount": "0.00",
          "currency": "USD"
        }
      },
      "exchange": {
        "amount": {
          "amount": "29.99",
          "currency": "USD"
        }
      },
      "storeCredit": {
        "amount": {
          "amount": "0.00",
          "currency": "USD"
        }
      },
      "charge": {
        "amount": {
          "amount": "0.00",
          "currency": "USD"
        }
      }
    },
    "tags": [
      {
        "name": "VIP customer",
        "source": "merchant"
      }
    ],
    "notes": [
      {
        "message": "Reviewed by support — approved for exchange"
      }
    ]
  },
  "order": {
    "id": "64e4da943dd822979a70bd12",
    "externalId": "1073459971",
    "name": "#1234",
    "customer": {
      "emailAddress": "customer@example.com",
      "name": {
        "given": "Jane",
        "surname": "Doe"
      },
      "phoneNumber": "+14155551234"
    },
    "items": [
      {
        "id": "1073459971/0",
        "externalId": "12345678901234",
        "fulfillmentLocationId": "loc_warehouse_1",
        "product": {
          "externalId": "8453214567890",
          "name": "Classic T-Shirt"
        },
        "variant": {
          "externalId": "44567823456789",
          "name": "Medium / Blue",
          "sku": "TSHIRT-BLU-M"
        },
        "quantity": 1,
        "price": {
          "amount": "29.99",
          "currency": "USD"
        }
      }
    ],
    "discounts": {
      "amount": "0.00",
      "currency": "USD"
    },
    "lineItemsTotal": {
      "amount": "29.99",
      "currency": "USD"
    },
    "shippingCost": {
      "amount": "5.99",
      "currency": "USD"
    },
    "taxes": {
      "amount": "2.40",
      "currency": "USD"
    },
    "total": {
      "amount": "38.38",
      "currency": "USD"
    }
  }
}