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Overview

In addition to its own native API, Redo offers a Loop Returns-compatible API. This API allows systems to leverage an existing integration with Loop into an integration with Redo, with very little work.

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Supported Endpoints

Redo supports the following Loop-compatible endpoints. All endpoints use the same data formats as described in Loop’s documentation: https://docs.loopreturns.com/api-reference/getting-started To use these endpoints with Redo, replace https://api.loopreturns.com with: 
https://loop-api.getredo.com

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Return Management

MethodEndpointDescription
GET/api/v1/warehouse/return/detailsGet details for a specific return
GET/api/v1/warehouse/return/listGet a list of returns with optional filtering
POST/api/v1/warehouse/return/:return_id/processProcess a return
POST/api/v1/warehouse/return/:return_id/flagFlag a return for review
POST/api/v1/warehouse/return/:return_id/closeCancel/reject a return
POST/api/v1/warehouse/return/:return_id/cancelReset a return to initial state
POST/api/v1/warehouse/return/:return_id/removeRemove specific line items from a return

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Return Identification

When making requests to endpoints with :return_id in the path, you can identify the return using multiple methods:
  1. Loop ID (recommended for compatibility): Use the id field from the return response as the path parameter 
    POST /api/v1/warehouse/return/12345/process
  2. Redo ID: Use a query parameter redo_return_id with Redo’s internal ID (the redo_id field from responses) 
    POST /api/v1/warehouse/return/0/process?redo_return_id=507f1f77bcf86cd799439011
  3. Order Name: Use a query parameter order_name 
    GET /api/v1/warehouse/return/details?order_name=#1001
  4. Order ID: Use a query parameter order_id 
    GET /api/v1/warehouse/return/details?order_id=5678
Understanding Return IDs:
  • id - Loop-compatible return ID (number) for backwards compatibility
  • redo_id - Redo’s internal return identifier (string/ObjectId)
Both IDs are included in all return response objects, allowing you to use whichever is most convenient for your integration.

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Notes

MethodEndpointDescription
POST/api/v1/warehouse/return/:return_id/noteAdd a note to a return
GET/api/v1/warehouse/return/:return_id/notesGet all notes for a return

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Reporting

MethodEndpointDescription
GET/api/v1/warehouse/reporting/asnGet advanced shipping notice information
Important Terminology Differences:
  • Loop’s “close” endpoint maps to Redo’s cancel/reject functionality
  • Loop’s “cancel” endpoint maps to Redo’s reset functionality
Loop’s documentation is sometimes incomplete or does not match actual Loop responses. When docs and Loop’s actual behavior differ, Redo follows the actual behavior.

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Credentials

Contact [email protected] to receive an API key for your Redo account.