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What is Inmar?

Inmar is a reverse logistics provider (an acquisition of DHL) that handles return dispositioning — the process of inspecting, sorting, and routing returned items based on their condition. Inmar operates a network of reverse logistics warehouses across the country.
Inmar is not the same as BlueYonder, which provides boxless return drop-off services. These are separate integrations.

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What Does the Integration Do?

When a customer submits a return through Redo, an RMA is automatically created in Inmar’s system. Inmar then inspects the returned items at their warehouse and sends dispositioning updates back to Redo (e.g., return to sender, ship back to warehouse). These updates allow Redo to automatically process the return based on Inmar’s inspection results.

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How to Set It Up

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Prerequisites

Before integrating with Redo, the merchant must complete several steps with Inmar directly.
The merchant must already be connected with Inmar. This includes:
  • Defining business rules with Inmar for dispositioning (e.g., return to sender when applicable, ship back to warehouse when in good condition)
  • Sharing master data with Inmar — a table of product information including UPC, SKU, weight, price, and other details for each item
  • Selecting warehouses — deciding which of Inmar’s reverse logistics warehouses the merchant will use
Inmar will provision the following merchant-specific credentials:
  • Merchant consumer ID
  • Merchant webhook secret
  • Warehouse list — which Inmar warehouses the merchant uses
The merchant must have per-product and per-variant SKU and UPC for all products and orders. The physical products must also have these codes present on the items, as the dispositioning team scans them to verify return contents match the customer’s submission.
Inmar is transitioning away from requiring UPCs. In the future, only SKU will be required.
Merchants must use return shipment methods that provide a label with a unique, scannable barcode (e.g., FedEx, USPS, or any carrier that provides a tracking number barcode on the label).
In-store returns are not compatible with Inmar, since they don’t generate shipping labels with scannable barcodes.

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Configuration Steps

1

Navigate to Integrations

In the Redo merchant dashboard, go to Return Settings > Integrations.
2

Add the Inmar Integration

Click to add the Inmar integration.
3

Enter Credentials

Enter the merchant consumer ID and webhook secret provided by Inmar.
4

Configure Shipping Addresses

Set up shipping addresses by tagging existing shipping location data with the corresponding Inmar location ID for each warehouse.
5

Configure Return Automation

Set up return automation settings for processing events so that returns are automatically processed based on Inmar’s dispositioning updates.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.