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What is Rise.ai?

Rise.ai is a store credit and rewards platform for e-commerce merchants. It manages gift cards, loyalty rewards, and store credit balances for customers.

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What Does the Integration Do?

When Redo issues store credit for a return, it is issued as a reward to the customer’s Rise.ai account instead of as standard Shopify store credit. This keeps all store credit and rewards consolidated within Rise.ai.

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How to Set It Up

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Prerequisites

This integration is only available for merchants on a Rise.ai Enterprise plan.

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Step A: Create a Workflow in Rise.ai

The merchant must complete the following steps in their Rise.ai dashboard.
1

Navigate to Loyalty & Rewards

In Rise.ai, click Loyalty & Rewards.
2

Create a New Workflow

Click Create Workflow, scroll down, and click Create your own.
3

Create a Custom Trigger

On the left side, under Custom Triggers, click Create your own and enter the following:
  • Name: Redo Return
  • Description: Return for store credit created in Redo
4

Configure Variables

Add the following variables to the trigger:
Variable NameTypeKey
Customer EmailEmailcustomer_email
Return CreditNumberreturn_credit
Click Create Trigger when finished.
5

Copy the Trigger URL

On the left side, under Custom Triggers, click Settings for the trigger you just created. Scroll to the bottom and copy the URL.The URL will look similar to:
https://workflows.rise-ai.com/execute/272d2fa4-667d-4867-834a-bb1bb0300901
Save this URL — you will send it to Redo in the final step.
6

Configure the Action

On the left side, under Custom Triggers, click the trigger you created. Click Add action and select Issue Store Credit.Enter the following:
  • Percentage: 100% of Return Credit
7

Enable and Save

In the upper right, enable the workflow and click Save.
8

Send the Trigger URL to Redo

Send the trigger URL you copied in Step 5 to support@getredo.com. The Redo team will finalize the integration on our end.

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How Long Does It Take?

Setup takes up to 2 business days after the merchant completes the steps above and sends the trigger URL to Redo.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.