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What is Rise.ai?

Rise.ai is a store credit and rewards platform for e-commerce merchants. It manages gift cards, loyalty rewards, and store credit balances for customers.

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What Does the Integration Do?

When Redo issues store credit for a return, it is issued as a reward to the customer’s Rise.ai account instead of as standard Shopify store credit. This keeps all store credit and rewards consolidated within Rise.ai.

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Authentication Options

There are two ways to connect Rise.ai to Redo:
  • OAuth (Recommended) — A self-serve, one-click install from the Redo merchant dashboard.
  • Legacy API key — The original setup that uses a Rise.ai workflow trigger URL. Use this if OAuth is not available for your Rise.ai account.
Rise.ai store credit issuance currently supports Shopify orders only. For non-Shopify orders, store credit falls back to your default store credit type.

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How to Set It Up (OAuth)

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Prerequisites

The OAuth install only works for accounts that Rise.ai has migrated to Rise.ai 2.0. Migration is done by your Rise.ai account manager, not by Redo. If your account is still on the legacy Rise.ai platform, use the Legacy API key setup below.
After migration, Rise.ai must also enable the Redo app for your workspace. If you have been migrated and the install still fails, ask your Rise.ai account manager to confirm the Redo app is enabled for your store.
1

Open the Rise.ai integration settings

In the Redo merchant dashboard, go to Settings > Returns & Claims > Integrations and find the Rise.ai integration.
2

Connect with Rise.ai

In the OAuth section, click Connect with Rise.ai. A Rise.ai authorization popup opens.
3

Approve the install in Rise.ai

Sign in to Rise.ai if prompted and approve the Redo app install. Rise.ai redirects back to Redo and the popup closes automatically.After the popup closes, the integration shows as Connected via OAuth.
4

Select Rise.ai as Store Credit Type

Navigate to Settings > Returns & Claims > Processing > Return Processing. Under Store credit type, select Rise.ai.
Once connected, Redo issues store credit by calling Rise.ai’s Issue Store Credit API directly. Rise.ai creates (or reuses) a wallet keyed on the customer’s Shopify account and adds the return amount to it. No workflow or custom trigger setup is required.

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How Long Does It Take?

The OAuth setup is immediate — there is no waiting period and no need to contact Redo support to finalize the connection.

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Troubleshooting

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Legacy API Key Setup

Available only to merchants on a Rise.ai Enterprise plan.

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Prerequisites

This setup path is only available for merchants on a Rise.ai Enterprise plan.

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Step A: Create a Workflow in Rise.ai

The merchant must complete the following steps in their Rise.ai dashboard.
1

Navigate to Loyalty & Rewards

In Rise.ai, click Loyalty & Rewards.
2

Create a New Workflow

Click Create Workflow, scroll down, and click Create your own.
3

Create a Custom Trigger

On the left side, under Custom Triggers, click Create your own and enter the following:
  • Name: Redo Return
  • Description: Return for store credit created in Redo
4

Configure Variables

Add the following variables to the trigger:Click Create Trigger when finished.
5

Copy the Trigger URL

On the left side, under Custom Triggers, click Settings for the trigger you just created. Scroll to the bottom and copy the URL.The URL will look similar to:
Save this URL — you will send it to Redo in the final step.
6

Configure the Action

On the left side, under Custom Triggers, click the trigger you created. Click Add action and select Issue Store Credit.Enter the following:
  • Percentage: 100% of Return Credit
7

Enable and Save

In the upper right, enable the workflow and click Save.
8

Send the Trigger URL to Redo

Send the trigger URL you copied in Step 5 to support@getredo.com. The Redo team will finalize the integration on our end.
Legacy setup takes up to 2 business days after the merchant completes the steps above and sends the trigger URL to Redo.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.