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Documentation Index

Fetch the complete documentation index at: https://developers.redo.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is Rise.ai?

Rise.ai is a store credit and rewards platform for e-commerce merchants. It manages gift cards, loyalty rewards, and store credit balances for customers.

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What Does the Integration Do?

When Redo issues store credit for a return, it is issued as a reward to the customer’s Rise.ai account instead of as standard Shopify store credit. This keeps all store credit and rewards consolidated within Rise.ai.

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Authentication Options

There are two ways to connect Rise.ai to Redo:
  • OAuth (Beta) — A self-serve, one-click install from the Redo merchant dashboard. Still in active development — see the warning below before enabling on a production store.
  • Legacy API key — The original setup that uses a Rise.ai workflow trigger URL. Stable and the recommended path until OAuth exits beta.
OAuth is in beta and still under active development. Behavior may change without notice, and edge cases around token refresh, wallet creation, and error handling are still being hardened. Before enabling OAuth on a production store, take the following precautions:
  • Test the full return-to-store-credit flow on a staging or low-volume store first.
  • Verify that issued credits appear correctly in Rise.ai before relying on the integration for live returns.
  • Keep your legacy API key configuration available so you can fall back if you hit issues.
  • If you see unexpected behavior, contact support@getredo.com immediately.
If you are not comfortable troubleshooting an in-development integration, use the Legacy API key setup below instead.
Rise.ai store credit issuance currently supports Shopify orders only. For non-Shopify orders, store credit falls back to your default store credit type.

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How to Set It Up (OAuth — Beta)

1

Open the Rise.ai integration settings

In the Redo merchant dashboard, go to Settings > Returns & Claims > Integrations and find the Rise.ai integration.
2

Connect with Rise.ai

In the OAuth section, click Connect with Rise.ai. A Rise.ai authorization popup opens.
3

Approve the install in Rise.ai

Sign in to Rise.ai if prompted and approve the Redo app install. Rise.ai redirects back to Redo and the popup closes automatically.After the popup closes, the integration shows as Connected via OAuth.
4

Select Rise.ai as Store Credit Type

Navigate to Settings > Returns & Claims > Processing > Return Processing. Under Store credit type, select Rise.ai.
Once connected, Redo issues store credit by calling Rise.ai’s Issue Store Credit API directly. Rise.ai creates (or reuses) a wallet keyed on the customer’s Shopify account and adds the return amount to it. No workflow or custom trigger setup is required.

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How Long Does It Take?

The OAuth setup is immediate — there is no waiting period and no need to contact Redo support to finalize the connection.

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Legacy API Key Setup

This is the stable, recommended path until OAuth exits beta. Available only to merchants on a Rise.ai Enterprise plan.

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Prerequisites

This setup path is only available for merchants on a Rise.ai Enterprise plan.

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Step A: Create a Workflow in Rise.ai

The merchant must complete the following steps in their Rise.ai dashboard.
1

Navigate to Loyalty & Rewards

In Rise.ai, click Loyalty & Rewards.
2

Create a New Workflow

Click Create Workflow, scroll down, and click Create your own.
3

Create a Custom Trigger

On the left side, under Custom Triggers, click Create your own and enter the following:
  • Name: Redo Return
  • Description: Return for store credit created in Redo
4

Configure Variables

Add the following variables to the trigger:
Variable NameTypeKey
Customer EmailEmailcustomer_email
Return CreditNumberreturn_credit
Click Create Trigger when finished.
5

Copy the Trigger URL

On the left side, under Custom Triggers, click Settings for the trigger you just created. Scroll to the bottom and copy the URL.The URL will look similar to:
https://workflows.rise-ai.com/execute/272d2fa4-667d-4867-834a-bb1bb0300901
Save this URL — you will send it to Redo in the final step.
6

Configure the Action

On the left side, under Custom Triggers, click the trigger you created. Click Add action and select Issue Store Credit.Enter the following:
  • Percentage: 100% of Return Credit
7

Enable and Save

In the upper right, enable the workflow and click Save.
8

Send the Trigger URL to Redo

Send the trigger URL you copied in Step 5 to support@getredo.com. The Redo team will finalize the integration on our end.
Legacy setup takes up to 2 business days after the merchant completes the steps above and sends the trigger URL to Redo.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.