Tickets assigned to any of these team members, at most 100.
assigneeIds, assigneeTypes and includeUnassigned match as one OR.Tickets with any of these kinds of assignee.
On any of these channels.
Closed after this instant.
Closed before this instant.
Created after this instant.
Created before this instant.
Last message, from the customer or the team, after this instant.
Last message, from the customer or the team, before this instant.
The inbox search: message and subject words, the customer’s name, email or phone, order numbers. At most 200 characters.
Any of these. Omitted or empty: every status but ARCHIVED, as the help desk lists tickets; name ARCHIVED to include archived tickets.