> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Smile.io

> Show Smile.io loyalty points balances and earnable points in Redo Marketing messages

export const integrationProvider_0 = "Smile.io"

## What is Smile.io?

Smile.io is a loyalty and rewards platform. Customers earn points for actions
like placing an order or leaving a review, and redeem those points for discounts
and other perks.

## What Does the Integration Do?

Once Smile.io is connected, Redo Marketing can personalize your messages with
each shopper's loyalty data:

* **Points balance**: the shopper's current Smile.io points balance.
* **Points to earn**: an estimate of the points the shopper would earn by
  completing the purchase in their cart.

Both values are available as dynamic variables in the Redo message builder, so
you can use them in abandoned cart and abandoned checkout recovery messages. For
example, *"You have 3,144 points waiting, and this order would earn you 7,860
more."*

## Prerequisites

* An active Smile.io program.
* Redo Marketing enabled on your Redo account.
* Permission to manage integrations in Redo.

## How to Set It Up

<Steps>
  <Step title="Connect Smile.io in Redo">
    In the Redo dashboard, go to **Settings** > **Integrations** and find the
    **Smile.io** card. Click **Connect**.

    You'll be sent to Smile.io to authorize the Redo app. Approve the requested
    permissions and you'll be returned to Redo with the integration connected.
  </Step>

  <Step title="Add the variables to a message">
    Open a marketing message in the Redo message builder and insert the Smile.io
    variables where you want the values to appear:

    ```liquid theme={null}
    You have {{ smile_points_balance }} points, and this order would earn you
    {{ smile_points_to_earn }} more.
    ```

    The variables appear in the builder's dynamic variable list once Smile.io is
    connected.
  </Step>

  <Step title="Send a test message">
    Preview or send a test to a customer who is enrolled in your Smile.io program
    to confirm the values render as expected.
  </Step>
</Steps>

## Available Variables

| Variable               | Description                                                                     | Where it's available                           |
| ---------------------- | ------------------------------------------------------------------------------- | ---------------------------------------------- |
| `smile_points_balance` | The customer's current Smile.io points balance                                  | Any Redo Marketing message                     |
| `smile_points_to_earn` | Estimated points the customer would earn by completing the purchase in the cart | Abandoned cart and abandoned checkout messages |

Redo matches shoppers to Smile.io accounts by email address. If a shopper has no
Smile.io account, the variables resolve to nothing. Use Liquid's `default`
filter to supply fallback copy:

```liquid theme={null}
You have {{ smile_points_balance | default: "loyalty" }} points waiting.
```

## How the Points Estimate Works

Smile.io does not expose an endpoint that predicts the points a given order will
award, so Redo estimates `smile_points_to_earn` from your program's earning
rules:

* Redo reads your Smile.io earning rules and applies every "points per amount
  spent" rule to the cart's post-discount subtotal.
* Rules restricted to a VIP tier are only counted when the shopper is in that
  tier.
* Fixed-value rules (for example, a flat 100 points for placing an order) are
  not included, because Smile.io's API does not distinguish a fixed order reward
  from other fixed rewards such as following you on social media. If your
  program uses fixed rewards for purchases, the estimate will be conservative.

The value is an estimate for messaging purposes. The points actually awarded are
determined by Smile.io when the order is placed.

## How Long Does It Take?

Setup takes less than **5 minutes**.

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.