> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rise.ai

> Issue return store credit as Rise.ai rewards instead of Shopify store credit

export const integrationProvider_0 = "Rise.ai"

## What is Rise.ai?

Rise.ai is a store credit and rewards platform for e-commerce merchants. It
manages gift cards, loyalty rewards, and store credit balances for customers.

## What Does the Integration Do?

When Redo issues store credit for a return, it is issued as a reward to the
customer's Rise.ai account instead of as standard Shopify store credit. This
keeps all store credit and rewards consolidated within Rise.ai.

## Authentication Options

There are two ways to connect Rise.ai to Redo:

* **OAuth (Beta)** — A self-serve, one-click install from the Redo merchant
  dashboard. Still in active development — see the warning below before
  enabling on a production store.
* **Legacy API key** — The original setup that uses a Rise.ai workflow trigger
  URL. Stable and the recommended path until OAuth exits beta.

<Warning>
  **OAuth is in beta and still under active development.** Behavior may change
  without notice, and edge cases around token refresh, wallet creation, and
  error handling are still being hardened. Before enabling OAuth on a
  production store, take the following precautions:

  * Test the full return-to-store-credit flow on a staging or low-volume store
    first.
  * Verify that issued credits appear correctly in Rise.ai before relying on
    the integration for live returns.
  * Keep your legacy API key configuration available so you can fall back if
    you hit issues.
  * If you see unexpected behavior, contact **[support@getredo.com](mailto:support@getredo.com)**
    immediately.

  If you are not comfortable troubleshooting an in-development integration, use
  the **Legacy API key** setup below instead.
</Warning>

<Note>
  Rise.ai store credit issuance currently supports **Shopify orders only**. For
  non-Shopify orders, store credit falls back to your default store credit
  type.
</Note>

## How to Set It Up (OAuth — Beta)

<Steps>
  <Step title="Open the Rise.ai integration settings">
    In the Redo merchant dashboard, go to **Settings** > **Returns & Claims** >
    **Integrations** and find the Rise.ai integration.
  </Step>

  <Step title="Connect with Rise.ai">
    In the **OAuth** section, click **Connect with Rise.ai**. A Rise.ai
    authorization popup opens.
  </Step>

  <Step title="Approve the install in Rise.ai">
    Sign in to Rise.ai if prompted and approve the Redo app install. Rise.ai
    redirects back to Redo and the popup closes automatically.

    After the popup closes, the integration shows as **Connected via OAuth**.
  </Step>

  <Step title="Select Rise.ai as Store Credit Type">
    Navigate to **Settings** > **Returns & Claims** > **Processing** > **Return
    Processing**. Under **Store credit type**, select **Rise.ai**.
  </Step>
</Steps>

Once connected, Redo issues store credit by calling Rise.ai's Issue Store
Credit API directly. Rise.ai creates (or reuses) a wallet keyed on the
customer's Shopify account and adds the return amount to it. No workflow or
custom trigger setup is required.

## How Long Does It Take?

The OAuth setup is **immediate** — there is no waiting period and no need to
contact Redo support to finalize the connection.

## Legacy API Key Setup

<Note>
  This is the **stable, recommended path** until OAuth exits beta. Available
  only to merchants on a Rise.ai Enterprise plan.
</Note>

<Accordion title="Show legacy API key setup steps">
  ### Prerequisites

  <AccordionGroup>
    <Accordion title="Rise.ai Enterprise Plan" icon="circle-check">
      This setup path is only available for merchants on a **Rise.ai Enterprise**
      plan.
    </Accordion>
  </AccordionGroup>

  ### Step A: Create a Workflow in Rise.ai

  The merchant must complete the following steps in their Rise.ai dashboard.

  <Steps>
    <Step title="Navigate to Loyalty & Rewards">
      In Rise.ai, click **Loyalty & Rewards**.
    </Step>

    <Step title="Create a New Workflow">
      Click **Create Workflow**, scroll down, and click **Create your own**.
    </Step>

    <Step title="Create a Custom Trigger">
      On the left side, under **Custom Triggers**, click **Create your own** and
      enter the following:

      * **Name:** `Redo Return`
      * **Description:** `Return for store credit created in Redo`
    </Step>

    <Step title="Configure Variables">
      Add the following variables to the trigger:

      | Variable Name  | Type   | Key              |
      | -------------- | ------ | ---------------- |
      | Customer Email | Email  | `customer_email` |
      | Return Credit  | Number | `return_credit`  |

      Click **Create Trigger** when finished.
    </Step>

    <Step title="Copy the Trigger URL">
      On the left side, under **Custom Triggers**, click **Settings** for the
      trigger you just created. Scroll to the bottom and **copy the URL**.

      The URL will look similar to:

      ```
      https://workflows.rise-ai.com/execute/272d2fa4-667d-4867-834a-bb1bb0300901
      ```

      Save this URL — you will send it to Redo in the final step.
    </Step>

    <Step title="Configure the Action">
      On the left side, under **Custom Triggers**, click the trigger you created.
      Click **Add action** and select **Issue Store Credit**.

      Enter the following:

      * **Percentage:** `100%` of **Return Credit**
    </Step>

    <Step title="Enable and Save">
      In the upper right, **enable** the workflow and click **Save**.
    </Step>

    <Step title="Send the Trigger URL to Redo">
      Send the trigger URL you copied in Step 5 to **[support@getredo.com](mailto:support@getredo.com)**. The
      Redo team will finalize the integration on our end.
    </Step>
  </Steps>

  Legacy setup takes up to **2 business days** after the merchant completes the
  steps above and sends the trigger URL to Redo.
</Accordion>

## Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact **[support@getredo.com](mailto:support@getredo.com)**.

For issues with {integrationProvider_0} access, API credentials, or warehouse operations, contact your {integrationProvider_0} account manager or support team.