> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportTicketUpdateInput

> Changes to a ticket. Omitted fields stay as they are. At least one is required.

**addTagIds** `[ID!]`

SupportTag ids to add, at most 50. Can't be combined with removeTagIds.

**assignee** `[SupportTicketAssigneeInput](/docs/api-reference/v3/reference/support/support-ticket-assignee-input)`

Who the ticket goes to.

**fields**

**teamMemberId** `ID`

A TeamMember id. Required with TEAM\_MEMBER, rejected otherwise. They must be on the store's team.

**type** `[SupportTicketAssigneeTarget!](/docs/api-reference/v3/reference/support/support-ticket-assignee-target)` *required*

Who the ticket goes to.

**closureReason** `[SupportTicketClosureReason](/docs/api-reference/v3/reference/support/support-ticket-closure-reason)`

Why it closed: RESOLVED or MANUAL. Only with status CLOSED.

**priority** `[SupportTicketPriority](/docs/api-reference/v3/reference/support/support-ticket-priority)`

NORMAL clears the priority. URGENT sets it.

**read** `Boolean`

True marks the ticket read, false marks it unread.

**removeTagIds** `[ID!]`

SupportTag ids to remove, at most 50. Can't be combined with addTagIds.

**snoozedUntil** `[DateTime](/docs/api-reference/v3/reference/common/date-time)`

When the ticket reopens on its own. Must be in the future. Implies SNOOZED when status is omitted.

**status** `[SupportTicketStatus](/docs/api-reference/v3/reference/support/support-ticket-status)`

OPEN, IN\_PROGRESS, SNOOZED, CLOSED or ARCHIVED. SNOOZED needs snoozedUntil. DRAFT is rejected.


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