> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportTicketStatus

> Where a ticket is in its lifecycle.

| Value | Description |
| - | - |
| `ARCHIVED` | Moved out of the inbox without being closed. |
| `CLOSED` | Done. `closureReason` says why. |
| `DRAFT` | Started by a team member to message a customer, and not sent yet. |
| `IN_PROGRESS` | A team member is working on it. |
| `OPEN` | Waiting on the team. |
| `SNOOZED` | Hidden from the inbox until `snoozedUntil`, then reopened. |


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.