| Value | Description |
|---|---|
AI_SUMMARY | The AI-written summary of the ticket. |
CUSTOMER_EMAIL | The customer’s email address. |
CUSTOMER_NAME | The customer’s name. |
CUSTOMER_PHONE | The customer’s phone number. |
MESSAGE_BODY | The text of the ticket’s messages. |
ORDER_NUMBER | The numbers of the customer’s orders. |
SOCIAL_HANDLES | The customer’s social media handles. |
SUBJECT | The ticket’s subject. |
TICKET_NUMBER | The ticket number the help desk shows. |
SupportTicketSearchField
A part of a ticket the text search can look in. The customer’s name, email, phone and social handles need only support_tickets_read.