SupportTicketReplyInput

String!

required

Plain text: 1 to 10,000 characters, and not only whitespace. Line breaks are kept. Email sends it as text and simple HTML. No signature is added.

For email threads only. Rejected on any other thread.

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[String!]

Addresses to blind copy. At most 20 across cc and bcc.

[String!]

Addresses to copy. At most 20 across cc and bcc.

Boolean

Also send to everyone on the last email, like Reply all. Defaults to false.

String

A key you choose, up to 100 characters. A retry with the same key within 24 hours returns the first reply and sends nothing.

One of the ticket’s threads, on a channel that takes replies (not voice). Defaults to the thread the customer wrote on most recently.