> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportTicketNoteCreateInput

> A new internal note.

**body** `String!` *required*

The note as plain text: 1 to 10,000 characters, and not only whitespace. HTML isn't interpreted.

**idempotencyKey** `String`

A key you choose, up to 100 characters. A retry with the same key on the same thread returns the first note and adds nothing. Once that note is deleted, the key throws BAD\_USER\_INPUT.

**mentionTeamMemberIds** `[ID!]`

TeamMember ids to notify, at most 20 different ones; a repeated id counts once. Each must be on the store's team. They get the same in-app, email and push notice as an @mention in the help desk, following their notification settings.

**threadId** `ID!` *required*

The thread to attach it to. It must be one of the ticket's threads.

**visibleToAiAgent** `Boolean`

Whether the AI agent can read this note when it writes replies on the ticket. Defaults to true, as in the help desk.


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