> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportTicketCreateInput

> A new ticket, started by emailing a customer.

**body** `String!` *required*

Plain text: 1 to 10,000 characters, and not only whitespace. Line breaks are kept. Email sends it as text and simple HTML. No signature is added.

**customer** `[SupportTicketCustomerInput!](/docs/api-reference/v3/reference/support/support-ticket-customer-input)` *required*

Who the ticket is with.

**fields**

**email** `String!` *required*

The customer's email address. The email goes to it. It can't be one of the store's own inboxes.

**firstName** `String`

Saved only when the customer has no name yet. At most 100 characters.

**lastName** `String`

Saved only when the customer has no name yet. At most 100 characters.

**email** `[SupportTicketCreateEmailInput!](/docs/api-reference/v3/reference/support/support-ticket-create-email-input)` *required*

The email that starts the ticket. Email is the only channel for now.

**fields**

**bcc** `[String!]`

Addresses to blind copy. At most 20 across cc and bcc. Each address is copied once, ignoring case, and not when it's the customer or on cc. The store's own inboxes are left off.

**cc** `[String!]`

Addresses to copy. At most 20 across cc and bcc. Each address is copied once, ignoring case, and not when it's the customer. The store's own inboxes are left off.

**from** `String`

The address of one of the store's connected inboxes to send from. Defaults to the store's default support email, or its only inbox. Required when the store has several inboxes and no default.

**subject** `String!` *required*

1 to 500 characters on one line, and not only whitespace.

**idempotencyKey** `String`

A key you choose, up to 100 characters. A retry with the same key within 24 hours returns the first ticket and sends nothing. A request that fails writes nothing, so its retry starts over. While the first email is still sending, a retry fails with SEND\_IN\_PROGRESS: retry with the same key shortly. Once it has failed to send, retry with a new key.


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