> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportTicketAiSkipReason

> Why the AI agent didn't reply to or take over a ticket.

| Value | Description |
| - | - |
| `AUTO_GENERATED_EMAIL` | The email was generated by a machine. |
| `EXCLUDED_SENDER` | The sender is on the store's AI exclusion list. |
| `NOT_HUMAN_EMAIL` | The email wasn't written by a person. |
| `NO_CUSTOMER_MESSAGE` | The ticket has no message from the customer to answer. |
| `NO_EMAIL_LANE` | The AI agent isn't set up to answer this email. |


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